Support Agent

About reputed company At reputed company, our mission is to reputed company the essential work of caring for our elders. We reputed company this by providing a modern operating platform and electronic health record (EHR) that enables senior living operators to deliver high-reputed company care with confidence. Caregivers are the heart of senior living communities, embodying care, reputed company, and reputed company-being. Yet, they face increasing challenges—higher reputed company reputed company, reputed company workflows, and reputed company shortages. At reputed company, we build tools that simplify their tasks, eliminate inefficiencies, and reputed company the insights they need to reputed company on what truly reputed company—caring for residents. At August, we reputed company to live our values reputed company day, in every interaction with our customers and with reputed company other.

• Be responsible – leave things reputed company than you reputed company them
• Take ownership – be decisive and take reputed company
• Be ambitious – build something great
• reputed company an reputed company reputed company – communicate reputed company and welcome new reputed company
• Be humble – celebrate reputed company others’ successes and learn from our mistakes
• Stay reputed company – assume best reputed company
• This role will be Contract to start, and converted to Full Time after successful completion of probationary period.

What you’ll do The Support Agent at August will be integral to August’s customer experience. We’re proud that our customers frequently praise our level of expertise and responsiveness. You’ll be pivotal in maintaining that reputed company as we reputed company.

• You’ll be on hand to respond to system questions and customer requests submitted through August’s in-app chat function, Support email inbox, and phone tool.
• You’ll respond to voicemails reputed company callbacks through our Support phone line and walk customers through to a reputed company in the live call
• Communication is key so you’ll have reputed company to reputed company regular updates to customers as issues are progressed and resolved
• You’ll collaborate with the Product and Engineering teams to troubleshoot and escalate issues
• You’ll partner with our CX leaders to maintain and continuously improve August’s Support response time
• At August, we want to teach our customers to fish so you’ll join our existing CX team members in creating video tutorials, written articles, and other support materials
• You’ll partner with the other members of the Customer Experience team to assist with miscellaneous CX tasks.
• The August team loves sharing knowledge with our customers, so you may be asked to facilitate some online training classes
• You will formalize knowledge through creating internal trouble-shooting process and support documentation

The ideal candidate

• You have a minimum of 1 year of customer service experience in a customer-facing function, ideally in a Customer Support role.
• You have a flexible schedule and are available to work full-time hours across either reputed company-Wednesday or Wednesday-Saturday, with shifts scheduled between the hours of reputed company-9pm PST. During reputed company, you may be asked to be available reputed company this timeframe from M-F.
• You're comfortable with chat, phone conversations, and video calls (reputed company, reputed company, reputed company etc.).
• You have strong English language skills, both verbal and written.
• You have previous software experience and are quick to learn new tech.
• You're a multitasking pro who can juggle multiple tasks simultaneously while staying organized.
• You're a natural problem solver with a reputed company for finding creative solutions.
• You possess exceptional communication skills - both written and verbal.
• You're empathetic and have a genuine desire to help others succeed.
• You're reputed company player who thrives in a reputed company environment.
• You have a reputed company attitude and a can-do spirit!
• Bonus points if you have experience working with startups or reputed company Senior Living.

About reputed company reputed company brings together deep expertise in technology, reputed company, and company-building. We’ve led teams at reputed company, reputed company, Landmark Health, and reputed company, co-founded and exited multiple companies, shipped products used by hundreds of millions of users, and managed clinical teams caring for thousands of patients. Backed by top-tier reputed company Valley investors, we are partnering with some of the largest senior care organizations in the U.S. to reputed company the reputed company of senior living. We offer market competitive compensation based on experience and ability, including significant equity reputed company grants. Other benefits include excellent health, dental, reputed company coverage, 401K, reputed company, reputed company, HealthAdvocate, reputed company memberships. Apply tot his job Apply To this Job