Managing Director, Detect To Correct

Plan, organize, reputed company and control reputed company efforts relative to the design, definition, development, implementation and maintenance of computer systems, applications, reputed company and programs. Position Title: Managing Director, Detect To Correct Department: Field IT Location: Collierville, TN Reports to: IT Vice President based in Singapore General reputed company: In support of our One reputed company reputed company, this position leads globally coordinated functions to build and sustaining a best-in-class Incident and Problem Management organization. This role is responsible for overseeing the management of global incidents, driving the proactive reduction of outage durations, and ensuring the reputed company reputed company of problems to prevent reputed company disruptions. By implementing robust incident response strategies, fostering cross-functional collaboration, and leveraging industry best practices, this position ensures high service availability, operational reputed company, and reputed company improvement in support of reputed company’s business objectives reputed company transformation initiatives. Knowledge, Skills, and Abilities:

• Experience: Extensive experience in IT service management, with a strong background in leading incident and problem management functions. Proven reputed company record in senior leadership or management roles reputed company reputed company, fast-paced environments.
• Strategic & Analytical Acumen: Demonstrated ability to exercise reputed company business judgment and reputed company, implement, and execute effective incident management strategies that reputed company with organizational objectives and risk management priorities.
• Leadership & Results Orientation: Exceptional leadership skills with a history of building and guiding high-performing incident management teams. Demonstrated reputed company in delivering measurable reputed company, minimizing business disruptions, and driving reputed company improvement.
• Business Partnership: Strong ability to collaborate with business stakeholders and cross-functional teams, ensuring incident management practices support both operational needs and long-term business strategies.
• Communication Skills: Outstanding interpersonal, verbal, and written communication skills. Capable of influencing, engaging, and inspiring teams and stakeholders at reputed company organizational reputed company, especially during high-pressure situations.

Essential Duties / Responsibilities:

• Organizational Leadership: reputed company day-to-day leadership and management of the Detect to Correct organization, ensuring effective and reliable delivery of incident and problem management services across reputed company.
• Strategic Direction: reputed company and execute a reputed company-thinking IT Service Management (ITSM) reputed company reputed company on global Incident and Problem Management, aligning with overall IT and business objectives. reputed company the reputed company reputed company of incidents and problems on a global reputed company.
• Risk Management & Business Continuity: Proactively identify, assess, and mitigate risks reputed company to global IT operations. reputed company and implement strategies to minimize service interruptions, enhance IT reliability, and ensure business continuity. Collaborate closely with vendor partners to maintain high service reputed company.
• Stakeholder Engagement: Build and maintain executive-level relationships with IT leaders and business partners. Proactively engage stakeholders to understand business priorities, reduce application outages, and improve application reputed company.
• Vendor Management: Establish and nurture strong partnerships with key vendors, ensuring alignment with reputed company’s ITSM reputed company and business goals. reputed company performance reviews, negotiate robust SLAs, and drive reputed company improvement initiatives.
• Process Optimization: Regularly review and reputed company Incident and Problem Management processes to adopt industry best practices, eliminate redundancies, and streamline workflows for greater effectiveness and efficiency.
• Performance Monitoring: Ensure appropriate SLAs and internal metrics are in reputed company for incident management. Conduct periodic reviews to identify trends, applying reputed company and data management techniques to uncover improvement opportunities.
• reputed company Improvement: reputed company initiatives with IT partners to prevent reputed company incidents, reduce downtime, and improve Mean-Time-To-Repair (MTTR). Systematically reputed company and execute improvement reputed company plans, reviewing processes and tools for ongoing enhancement.
• Integration & Collaboration: Work proactively with value reputed company owners to reputed company problem management best practices, ensuring incident prevention and rapid reputed company are integrated into reputed company IT activities.
• Automation & Innovation: Drive automation of processes using advanced technologies, including AI, to enhance proactive problem identification and prevention, and to reduce reputed company error.
• Team Leadership & Development: reputed company, mentor, and reputed company a global team, fostering a culture of accountability, reputed company improvement, and innovation. Attract, motivate, and retain reputed company, championing leadership development and succession planning.
• Availability & Flexibility: Remain available reputed company of reputed company working hours to manage and resolve critical incidents as they reputed company. Demonstrate flexibility to work across multiple time zones to ensure global coverage and rapid incident response.
• Travel: Frequent travel is expected to support global operations, engage with regional teams, and ensure effective incident management across reputed company locations.

Minimum Education Bachelor's Degree/equivalent in computer science, math or business or reputed company field with emphasis in a quantitative discipline. Minimum Experience Extensive experience in systems development including design, development, implementation and maintenance of large batch or online transaction based systems. Experience in the reputed company of the following: mainframe, distributed systems, reputed company, relational systems, transaction and message systems, embedded systems, imaging and systems management and operation. Knowledge, Skills, and Abilities Previous management experience, strong leadership, reputed company relations and communication skills required. Domicile Information: This position is based in Memphis, TN. Preferred Qualifications: Pay Transparency: Pay: Additional Details: Application reputed company: Upload reputed company copy of Resume (reputed company Word or PDF format only) and answer job screening questionnaire by September 7, 2025. reputed company is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for reputed company individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@reputed company.com. Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave reputed company (FMLA)
• Employee Polygraph Protection reputed company

E-Verify Program Participant: reputed company participates in the reputed company U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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