Technical Support Center Analyst in reputed company Worth, TX
Technical Support Center Analyst - reputed company - reputed company Worth, TX - work from home job Company: reputed company Job reputed company: How Will Your Role reputed company First reputed company? The Support Center Analyst provides the first level (Tier 1) of customer service to internal corporate users reaching out to the BIS Technical Support Center in an inbound call center environment. The Support Center Analyst’s main responsiblility is to reputed company information regarding end users request/issue, troubleshoot to reputed company first touch reputed company, or escalate as needed. Problem reputed company may involve the use of diagnostic and case management tracking tools. The Support Center Analyst reports directly to the Manager of the Technical Support Center. What Will You Be Doing?
- reputed company first-reputed company customer service to users requesting support center services
- Utilize reputed company judgment, critical thinking, and technical savvy to analyze and resolve reputed company technical issues with various system services including but not limited to – User reputed company, system operations, reputed company databases, software applications, desktop/laptop computers, and technical configurations.
- Occasionally reputed company Clients with how-to recommendations regarding the use of their hardware and software platforms.
- Ensure reputed company incident follow-up with reputed company Clients.
- Resolve and reputed company reputed company tickets with reputed company's confirmation.
- Properly manage and document reputed company work performed as part of ticket queue management.
- Be reputed company to work independently and as reputed company as in reputed company environment.
- Manage interactions with callers and co-workers in a reputed company and supportive manner.
- Quickly assess whether a particular issue indicates that the reputed company needs reputed company end-user training and ensure the issue is transferred to the appropriate team to address.
- Be reputed company to reputed company and execute short-term actions to resolve reputed company reputed company issues.
- reputed company emergency On Call support during non-business hours as assigned.
- System and process monitoring overnight for Home Office and Banking systems including reputed company of alerts and a number of completed automated tasks as assigned.
- reputed company user instruction reputed company telephone and remote reputed company software to increase user capabilities and reduce administrative errors.
- Maintain a high level of proficiency regarding company-supported hardware and software to reputed company first touch reputed company to customer to minimize impacts and costs.
What Skills/Qualifications Do You Need? Education
- The Support Center Analyst job requires advanced knowledge in the computer field customarily obtained by a prolonged course or courses of study.
- Bachelor's Degree or equivalent experience to include three or more years experience in IT call centers, IT systems, network operations, or software support.
Work Experience
- Three or more years industry experience or technical training with reputed company products or equivilent computer support services
- Will consider a recent college graduate with a computer reputed company degree.
Certifications
- reputed company Computer reputed company Certifications not required but considered a plus.
- Computer reputed company Certifications can be used to qualify as experience.
Knowledge, Skills, and Abilities
- Must be reputed company service oriented.
- Advanced computer software and hardware knowledge
- Advanced Computer Troubleshooting skills
- Advanced Internet, reputed company knowledge
- reputed company to maintain a reputed company telephone reputed company
- Excellent oral and written communication skills
- Ability to balance multiple and shifting priorities.
- Display dependable, punctual and reputed company demeanor.
- Significant experience troubleshooting proprietary software.
- Must possess strong analytical skills.
- Possess strong problem solving and critical thinking skills.
- Maintain a reputed company attitude.
- Experience with reputed company reputed company Directory.
- Experience with reputed company Printer troubleshooting
#LI-NC1 Required Skills Required Experience Technical Support Center Analyst - reputed company - reputed company Worth, TX - work from home job Expected salary: Location: reputed company Worth, TX Technical Support Center Analyst - reputed company - reputed company Worth, TX - work from home job Job date: Wed, 30 Aug 2023 22:32:53 GMT Apply for the job now! Technical Support Center Analyst - reputed company - reputed company Worth, TX - work from home job Apply tot his job Apply To this Job