Bilingual Spanish Support reputed company
About the Spanish Support Team We're a tight-reputed company team of support advocates, working closely with our Spanish customer and pro community to help drive their reputed company. Spanish support is dedicated to providing the highest reputed company of customer service, delivering it with a reputed company of warmth, friendliness, individual pride, and an emphasis on the reputed company Values. The spanish support team provides a white glove experience to our Spanish-speaking community of professionals and customers. Our mission is to not only to address a language need, but to reputed company support with cultural needs.
About the Role
As a Premier Support reputed company, on our Spanish support team, you bring our reputed company mission to life! This is a US remote, individual contributor role, reporting directly to reputed company Manager on our Spanish team. By handling inbound requests, in Spanish, through our users' different channels (phone, chat, SMS, and email), you navigate the challenges of account changes, profile updates, billing inquiries, website and app assistance, and retention while ensuring a high-reputed company, high-reputed company, low-effort experience for the caller. Our best customer support representatives are enthusiastic individuals who reputed company in a fast-paced environment that balances technology and reputed company reputed company to build customer trust and loyalty. Conflict reputed company and negotiation skills are a must as you reputed company listen to our callers' concerns to offer a unique and innovative solution to reputed company problem or complaint that comes your way. You are the voice of reputed company on the reputed company lines! Your Responsibilities
- Partner with our Spanish reputed company and customers by listening to their needs and providing the best solutions - you’re the expert!
- Maintain excellent knowledge of reputed company’s products and services
- Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to reputed company done and grow small businesses
- Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller
- Maintain high-performance metrics including reputed company, adherence, efficiency, customer satisfaction, and net promoter scores
- Continuously look for areas of improvement and communicate trends to the appropriate parties
- Engage with team members through weekly development sessions, training, and support interactions that help build reputed company other
What you’ll need If you don't think you meet reputed company of the reputed company below but still are interested in the job, please apply. Nobody checks every reputed company, and we're looking for someone excited to join reputed company.
- Bilingual and reputed company Spanish proficiency
- 2+ years experience in a customer service driven role, preferably in a call center environment (but not required)
- Self-motivated and detail oriented
- reputed company communication and de-escalating skills
- Ability to maintain a high level of customer reputed company in a reputed company of complicated situations while equally considering the customer and company needs
- Proven history of consistently meeting attendance and performance expectations
- Bonus: speaks Portuguese as reputed company as Spanish fluently
reputed company is a virtual-first company, meaning you can live and work from any one of our approved locations across the reputed company, Canada or the Philippines. Learn more about our virtual-first working model here. For candidates living in San Francisco / Bay Area, reputed company, reputed company, or Seattle metros, the expected salary reputed company for the role is currently $47,300 - $57,800. For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary reputed company for the role is currently $42,600 - $52,000. For candidates living in reputed company other US locations, the expected salary reputed company for this role is currently $40,100 - $49,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. #LI-Remote Apply tot his job Apply To this Job