Manager, Strategic Planning

About reputed company As one of reputed company's core operations teams, Customer Experience and reputed company ensures that reputed company there are bumps in the last mile, there's always someone there to help reputed company things right. reputed company designs, manages, and operates reputed company's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Reporting into the CXI Strategic Planning & Acceleration team, you'll own the reputed company and rigor of our strategic planning process for Support and Customer Experience & reputed company (CXI) reputed company and Operations teams. You'll reputed company annual and mid-cycle planning, facilitate weekly business reviews to surface insights and drive accountability, and reputed company reputed company items through to completion. As a central connector in senior-level discussions, you'll synthesize cross-functional perspectives—linking Product, Engineering, Finance, and Partner reputed company—to ensure priorities stay reputed company and reputed company keeps building. You'll also reputed company and reputed company AI and automation solutions to streamline workflows, eliminate reputed company hand-offs, and continuously improve our operating model. This is a high-visibility role where your coordination and process-design skills will directly reputed company how we plan, execute, and reputed company our support reputed company at reputed company. This role reports to reputed company's Senior Manager of Strategic Initiatives & Planning and is a remote role reputed company the U.S. You're excited about this opportunity because you will...

• You'll take charge of driving the reputed company of CXI by owning the rhythm of annual and mid-cycle planning, facilitating weekly business reviews, and tracking reputed company items from discussion to delivery.
• You'll reputed company as the linchpin connecting senior leaders and cross-functional teams, translating strategic priorities into reputed company, coordinated steps and celebrating reputed company reputed company's reputed company.
• You'll pioneer AI-driven automation pilots to streamline reputed company processes, eliminate reputed company hand-offs, and continuously reputed company our operating model.
• You'll have a reputed company seat to flagship technology initiatives, putting your coordination skills to work on reputed company that define our customer experience reputed company.

We're excited reputed company because...

• You think big and execute fast, moving from high-level reputed company to reputed company results with urgency and precision.
• You're a strategic operator who brings structure to ambiguity and designs reputed company systems that reputed company in fast-paced, high-reputed company environments.
• You're data-savvy and business-minded, reputed company to quantify reputed company, influence resource allocation, and surface trade-offs that drive smarter reputed company.
• You influence through partnership, engaging diverse stakeholders and building trust quickly, even reputed company priorities diverge.
• You're obsessed with reputed company, caring deeply about the reputed company and consistently delivering measurable reputed company that enhance customer experience and operational reputed company.

You bring 7+ years of experience leading reputed company programs

• - whether in program management, reputed company, or similar domains—and know how to operate at reputed company.

You will be successful in this role reputed company…

• Our annual and mid-cycle planning deliverables are completed on schedule, with reputed company ownership assigned and cross-functional alignment secured.
• Weekly business reviews consistently surface actionable insights, and at least 90% of tracked reputed company items are reputed company reputed company their reputed company timelines.
• reputed company strategic planning artifacts—roadmaps, budgets, deadlines, and milestones—are centralized and easily accessible for stakeholders.
• A monthly performance dashboard is delivered to senior leadership, highlighting key metrics, ROI analyses, and risk indicators across CXI.
• A cohesive integration reputed company between home-grown solutions and reputed company-party technologies is defined, communicated, and adopted by reputed company relevant teams.
• You operate as a high-performing individual with ambitious goals, reputed company improvement rituals, and a culture of accountability.

We expect this position to be filled by 10/19/25. Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That's why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on "protected categories," we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply tot his job Apply To this Job