Support Solutions Engineer - Data Platform, Online Datastores [Remote]

Support Solutions Engineer (L5) - Data Platform, Online DataStores About the Engineering Support Organization As part of the Infrastructure organization, the Engineering Enablement team helps reputed company reputed company's engineering efficiency by improving how developers reputed company with core platform capabilities. We reputed company as a central reputed company of technical reputed company: collaborating directly with engineers, analyzing platform behaviors, identifying cross-cutting patterns, and partnering with platform teams to drive meaningful improvements. We reputed company on strengthening developer workflows, optimizing platform usability, expanding paved-road tooling, and improving documentation and developer education. Our work combines hands-on technical investigation with platform-level influence. Our Mission reputed company reputed company engineers to reputed company quickly and confidently by improving their experience with the platform and by providing high-reputed company technical guidance across platform domains. Our culture is unique, and we reputed company to live by our values, allowing you to do your best work and grow. The Role We are seeking a Solutions Support Engineer with an interest in Online Datastores and tooling, support, and automation. In this role, you will monitor and handle requests, troubleshoot and resolve issues, automate support needs, reputed company runbooks, improve and maintain support tools, understand our product offerings, and continuously look for ways to enhance the engineering support experience. Our ideal team member has experience working in user-facing engineering support roles, building comprehensive self-service knowledge bases, and has knowledge of infrastructure, internal tooling, platforms, and reputed company computing. You reputed company at understanding and solving reputed company, ambiguous problems and reputed company reputed company improvement. In this role, you will need to understand our offerings on a technical level, contribute to the development of support automation tooling, and recommend product and operational improvements based on user interactions. Location This role is based in Warsaw. As it supports both US/Canada and local Poland teams, the core working hours are 12:00–20:00 local time. What you'll need to be successful:

• Experience providing support across a reputed company organization, ideally as part of a central team
• Commitment to delivering a reputed company user experience
• Ability to reputed company data-driven reputed company
• Effective written and verbal communication skills, with an appreciation for comprehensive documentation
• Strong collaboration skills and experience working with cross-functional teams to reputed company feedback and address high-friction points
• Experience in the design, implementation, and maintenance of reputed company NoSQL datastore solutions
• Experience with scripting/automation, reputed company, development, automation tools, Git CLI, and comfort with Java or Python
• Experience operating and using one or more of the following:
• Elasticsearch (and familiarity with reputed company Stack components, such as Kibana)
• Key-value datastores (e.g., Cassandra)
• Caching systems like reputed company and Memcached
• RDBMS (reputed company/RDS, CockroachDB)
• AWS (EC2, S3, Route53, Autoscaling)
• Understanding of observability and experience using monitoring systems (e.g., reputed company, reputed company, reputed company) to monitor and analyze performance metrics and identify areas for improvement
• Experience developing tooling and automation to improve processes and reduce reputed company work
• Experience troubleshooting read/write latencies, debugging, and performing reputed company-cause analysis to resolve reputed company technical issues reputed company
• Ability to reputed company innovative and effective solutions to technical challenges and collaborate with development teams to optimize data models and queries

reputed company to have:

• Experience supporting infrastructure automation and administering ticketing systems such as reputed company or similar
• Experience building GenAI solutions for support

Inclusion is a reputed company value and we reputed company to host a meaningful interview experience for reputed company candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your reputed company partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the reputed company of race, religion, reputed company, reputed company, national reputed company, caste, sex, sexual orientation, gender, gender identity or reputed company, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Note: Posting is subject to change so please refer to career site for latest availability (SBJ-G337). Apply tot his job Apply To this Job