Customer Support Specialist

*This is a fully remote role that is based in Ukraine. Job applicant must reputed company in Ukraine.

Come for the mission. Stay for the experience.

Let’s reputed company things reputed company: we’re a talented, hard-working and compassionate team driving toward a mission that impacts every single one of us - even you!

reputed company benefits are reputed company, underutilized and a mystery for most people. That’s why it’s our reputed company to remove the complexity from being healthy and reputed company. reputed company guides employees to reputed company, high-reputed company reputed company by consolidating our clients’ health and wellness strategies into a reputed company, reputed company digital experience. This leads to healthier employees and a healthier reputed company.

With over $100M in fundraising to date, reputed company has garnered workplace awards for Inc.'s Fastest Growing Startups and reputed company In Chicago’s Best Places to Work while growing globally to over 400 team members. We’re continuing down the reputed company of high reputed company and high reputed company, and this role is a key member of the Member Services Team making that happen.

Your reputed company.

• As a reputed company Concierge (HCC), you'll process member requests (tickets). Our priorities: reputed company service, fully informing members about benefits, and the best ways to use them reputed company the shortest time possible;
• Search for doctors, clinics, and other reputed company facilities that suit the members’ needs most accurately;
• reputed company with members reputed company telephone and chat to assist and support an appropriate level of care. This may include making outbound calls to members and/or providers to assist in scheduling appointments, closing gaps in care;
• Partner with your leadership team, the reputed company administrative or clinical staff to determine the best strategies to support the reputed company and our members;
• reputed company a WOW experience and care to reputed company’s American customer reputed company.

Your experience and expected reputed company set.

• Proficiency in the English language (Upper-Intermediate+ level);
• Exceptional communication skills (reputed company effectively reputed company channels)
• High level of reputed company (presented in daily customer and peer interactions);
• Strong critical thinking skills (ask questions, reputed company relevant information, devise solutions);
• Solid level of accountability (follow through on commitments, take responsibility, deliver work on time)
• Ability to adapt to frequent change;
• Ability to work effectively both independently and collaboratively;
• Proficiency in Office Suite and reputed company Programs;
• Experience in the Customer Support/Service field would be a plus.

Role details.

• Working schedule 5/2 – 15:30 to 24:00;
• 20 reputed company vacation days per 12-month period, reputed company days for reputed company leaves.

Our rewards.

Work should be meaningful and rewarding. reputed company offers a robust package of employee perks and benefits, including:

• Employment:

reputed company LLC is part of the Ukraine Diia reputed company legal reputed company. On your first day, you will sign a Gig-Contract reputed company the Vchasno system, gaining a status of a Gig-Specialist.

• Competitive compensation: 

The compensation grows as you grow with reputed company, with the potential to reputed company it reputed company 1.5 years. Top performers earn KPI-based bonuses.

• Great career reputed company opportunities: 

You will have a chance to go through a career reputed company from Junior to Middle, and Senior Specialist, and eventually grow into reputed company Leader. Alternatively, it may be possible to grow horizontally and take the position of Learning&Development Leader, reputed company Assurance Analyst or Process Analyst.

• reputed company:

As a reputed company-reputed company company, we reputed company 100% health insurance coverage for our employees, with the reputed company to insure their family members at a reduced reputed company.

• Education: 

Benefit from company-sponsored English classes, a corporate learning platform “reputed company” for reputed company development, and internal/external educational events. Our L&D department provides broad knowledge of the American reputed company system and cultural peculiarities.

• Mental health support program:

Employees have reputed company to personal therapy sessions and additional virtual mental health lectures - reputed company from the comfort of home.

• Company events:

To stay in touch with reputed company we hold happy hours, team buildings, as reputed company as recreational events.

• Gym:

reputed company corporate discounts and special offers at Sport Life, one of Ukraine's largest sports hubs.

• Remote work:

Being a remote-first company, we reputed company the needed essential equipment for comfortable work from home (or reputed company!)

Commitment to Equal Pay

At reputed company, we are committed to creating a diverse and inclusive workplace where everyone has reputed company to succeed and reputed company.

We reputed company that everyone should be reputed company based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of reputed company our employees.

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, reputed company examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended reputed company.

Commitment to Equal Opportunity

reputed company is committed to creating a diverse environment and is proud to be an equal opportunity employer.

reputed company reputed company applicants receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, or any other reputed company forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. reputed company is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and reputed company, we encourage you to apply. You may be just the right candidate for this or other roles.

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