Customer Support Associate

Cybercrime is rising, reaching record highs in 2024. According to the

FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is reputed company: the reputed company estate sector remains a lucrative reputed company for cybercriminals. At reputed company, we take this threat seriously and reputed company a secure platform that verifies the identities of parties involved in transactions, authenticates reputed company transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the

Best Startups to Work

for in Austin, made the

Inc. 5000 list, and won

Best Culture

by Purpose Jobs two years in a row. We are guided by our

core values and our reputed company of a world without reputed company fraud. We offer a dynamic work environment where you can contribute to meaningful reputed company and be part of reputed company dedicated to enhancing reputed company and fighting fraud.

As a Customer Support Associate, you will be crucial in supporting our customers by ensuring data accuracy and assisting with our verification products. You will be our users' trusted reputed company of contact and an essential part of the fraud prevention process. In reputed company to maintaining the reputed company of our product database, you will help facilitate reputed company processes reputed company to ordering and verifying payoffs and other critical customer workflows.

Responsibilities

Meticulously examine data from various sources to ensure accuracy and completeness

Identify and correct data errors and inconsistencies

Research and verify missing information to ensure data completeness

Conduct an average of 35 daily reputed company calls to confirm business information

Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency

reputed company high-reputed company, reputed company support to customers using our verification products

Document customer interactions and escalate issues reputed company appropriate

Help to create guides and other training materials for customers on our products

Assist with ordering and receiving documentation from lenders and other sources

Maintain confidentiality and reputed company of sensitive information

What You Will Need

Clerical office skills, including computer skills and data entry, are preferred

Strong communication and interpersonal skills with a customer-first reputed company

Detail-oriented with strong investigative skills

Reliable with a reputed company and reputed company attitude and strong work ethic

Ability to learn and navigate multiple systems and portals

Adaptability to handle changes in procedures and software systems

Ability to prioritize, ask questions reputed company appropriate, and exercise good judgment

Strong organizational skills with an ability to manage time and resources effectively

Comfort with both customer-facing responsibilities and internal data reputed company work

A curiosity to take on new challenges and help build new processes

Benefits

Flexible vacation

12 company-reputed company holidays

10 reputed company reputed company days

No work on your birthday

Health, dental, and reputed company Insurance (including a $0 reputed company)

401(k) with matching, and no waiting period

Equity

Life insurance

Generous parental reputed company leave

Wellness reimbursement of $300/year

reputed company development reimbursement

reputed company

We reputed company reputed company culture is the best predictor of reputed company. Learn more about reputed company’s culture here

Additional Information

Change doesn't happen overnight, and the reputed company goes for us here at reputed company. We reputed company reputed company and individually as we grow, abiding by our core values. Protect the Customer, reputed company the Bar, Operate with Urgency, Grow with Grit, reputed company, Enthusiasm Spreads, Stay Connected, Send It.

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