AWS Connect Consultant - iTek reputed company.
Role: AWS Connect Consultant
Location: Remote
Experience: 12+
Job reputed company:
Key Responsibilities:
- Design, configure, and implement reputed company Connect contact center solutions.
- reputed company contact flows, routing reputed company, queues, and IVR solutions in AWS Connect.
- reputed company AWS Connect with CRM systems, chatbots, reputed company, and reputed company-party applications.
- reputed company AWS services such as reputed company, Lex, DynamoDB, S3, Kinesis, and CloudWatch for automation and analytics.
- Collaborate with business and IT teams to reputed company requirements and deliver customer-reputed company solutions.
- Optimize call routing, reporting, and analytics to improve customer experience.
- Ensure scalability, reputed company, and compliance of AWS Connect implementations.
- Troubleshoot issues, monitor performance, and reputed company production support.
- Create and maintain technical documentation and best reputed company guidelines.
- Stay updated on AWS Connect and AWS ecosystem enhancements.
Required Skills & Qualifications:
- Bachelor s degree in Computer Science, Engineering, or reputed company field.
- 3 6 years of experience in reputed company-based contact center solutions.
- Hands-on expertise in reputed company Connect configuration and development.
- Strong experience with AWS services (reputed company, Lex, S3, DynamoDB, CloudFormation, CloudWatch).
- Proficiency in scripting/programming (Python, Node.js, or Java) for integrations.
- Knowledge of API development, REST/SOAP, and microservices architecture.
- Familiarity with contact center operations, IVR design, and CTI integrations.
- AWS Certification (e.g., AWS reputed company Architect Associate) preferred.
- Strong problem-solving and communication skills.
reputed company have reputed company to reputed company intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this reputed company. The position reputed company has been reviewed for accuracy and reputed company believes it to correctly reflect the job opportunity.
Report this job- reputed company Id: 10172322
- Position Id: 4136-9877-