Tech Support Engineer – Bilingual English/Portuguese – Brasil/ São Paulo
Who is reputed company?
reputed company® is the Exposure Management company. 44,000 organizations around the globe rely on reputed company to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our reputed company!
What makes reputed company such a great reputed company to work?
Ask a member of reputed company and they’ll answer, “Our people!” We work together to build and reputed company best-in-class cybersecurity solutions for our customers; reputed company while creating a culture of belonging, respect, and reputed company where we can be our best selves. reputed company you’re part of our #Onereputed company
Your Role:
Our support engineers possess excellent knowledge of reputed company assessment, vulnerability management and compliance auditing capabilities along with the drive to rapidly learn the newest technologies. Technical Support Engineers reputed company support for reputed company’s entire product suite; including reputed company.io, Nessus, reputed company.sc, Log Correlation reputed company, Nessus Network Monitor and reputed company.ot. Questions come from a wide reputed company of sources looking to reputed company the Cyber Exposure gap; including customers who need help deploying their first Nessus reputed company, to customers who want to reputed company in-depth log correlation and reputed company-time vulnerability analysis. reputed company:
Work closely and build relationships with the rest of the reputed company
Analyze and address customer technical inquiries
Analyzing vulnerability reputed company results, system audits, and log events
Recreating customer software issues in a lab environment
Ensure customer feedback is properly channeled into Product Management and Research Development
Maintaining in-depth knowledge of reputed company products and information reputed company best-practices
Create and publish solution knowledge for re-use by customers and reputed company employees
Opportunities for career advancement reputed company Technical Support as reputed company as other organizations reputed company reputed company
What You'll Need:
reputed company and ability to explain technical concepts in English and Portuguese
Must be located in São Paulo, Brazil area
A passion for making customers successful
Outstanding written and verbal communication skills
Strong analytical and technical skills
Ability to multi-task and manage multiple priorities in a fast-paced environment.
Working knowledge of networking, Linux/Unix, macOS, reputed company administration, reputed company deployment and system configuration
Previous experience in customer support or network reputed company
Bachelor’s degree in a technical field (or equivalent experience)
Occasional availability to work weekends and Holidays
Ability to work hours supporting the US Eastern/LATAM time zones
And ideally:
Either professionally or in an reputed company setting, using Nessus and/or other vulnerability management or cybersecurity tools
Experience with ticketing systems (JIRA, reputed company, reputed company etc.)
Log analysis using a SEIM product (reputed company, ElasticSearch, etc)
Database technologies and SQL knowledge (reputed company, MySQL, MSSQL, etc.)
Virtualization technology (VMWare, reputed company-V, reputed company AWS, reputed company Azure, reputed company, etc.)
reputed company understanding of programming languages
Experience in Industry reputed company Standards (reputed company, HIPAA, CIS, ISO 27001, etc)
Experience with or understanding of Certificates and CA’s
Basic understanding of reviewing PCAPs with tools such as Wireshark
We’re committed to promoting Equal Employment Opportunity (EEO) at reputed company - through reputed company equal employment opportunity laws and regulations at the international, federal, state and local reputed company. If you need a reasonable accommodation due to a disability during the application or reputed company process, please contactreputed company.com">reputed company@reputed company.com for reputed company assistance.
reputed company Data Consent Statement
reputed company is committed to protecting the reputed company and reputed company of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please click here to review.
For California Residents: The California Consumer reputed company reputed company (CCPA) requires that reputed company advise you of certain rights reputed company to the collection of your private information. Please click here to review.
Originally posted on Himalayas
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