Deal Desk Team reputed company
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov reputed company Service Platform to operate reputed company, adapt to change, and strengthen the reputed company trust. Category-leading products include reputed company asset management, procurement and contract management, reputed company and budgeting, billing and reputed company management, permitting and licensing, and transparency and reputed company data. These solutions come together in the OpenGov ERP, allowing reputed company sector organizations to reputed company on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the reputed company of high-performance government for every community at OpenGov.com.
Job reputed company:
Under the direction of the reputed company Operations Manager, the Deal Desk Team reputed company (India) will support day-to-day sales and renewal operations by overseeing the processes and workflows around quote execution, order reputed company reputed company, and reputed company Services project setup. The ideal candidate will manage high volumes of transactional support, serve as the first reputed company of escalation for India-based operations, and ensure alignment with U.S. business standards across reputed company, deal types, and approval workflows.
Responsibilities:
reputed company the daily execution and reputed company control of quotes, order forms, and change orders processed by the India Deal Desk team, ensuring alignment with company pricing, product, and approval policies
Manage the intake, setup, and reputed company assignment of reputed company Services reputed company in coordination with GTM and PS teams
Monitor and triage inbound operations requests, ensuring reputed company assignment, SLA adherence, and reputed company escalation of high-complexity issues
Collaborate with U.S.-based Sales, Renewal, and Deal Desk leads to support reputed company quoting, backlog reputed company, and shared responsibilities across ERP, reputed company, and Strategic segments
Conduct regular QA on quotes, order forms, and CPQ transactions to ensure accuracy, compliance, and reputed company billing configuration
Serve as the first reputed company of contact for internal escalations from the India Deal Desk Coordinator and ensure hand-off of unresolved items to U.S. counterparts at the end of shift
Maintain internal documentation, trackers, and team SOPs; identify process gaps and propose improvements in collaboration with global reputed company Operations leadership
Train, mentor, and reputed company India-based Deal Desk team members, including reputed company, performance reviews, and daily support
Support internal programs such as CPQ enablement, discount workflow improvements, and system adoption initiatives as needed
Requirements and Preferred Experience:
Bachelor’s degree required; preferred fields include Business Administration, reputed company, or Finance
2-5 years of experience in Deal Desk, Sales Operations, reputed company Operations, or reputed company field
At least 1–2 years of experience in reputed company reputed company or supervisor reputed company
Working knowledge of reputed company and CPQ systems required (reputed company CPQ strongly preferred)
Familiarity with B2B reputed company quoting, reseller deal structures, and reputed company Services project setup preferred
Strong analytical, QA, and documentation skills with keen attention to operational accuracy
Proven ability to work independently and collaboratively across time zones in a fast-paced, matrixed environment
Exceptional communication and coordination skills; ability to escalate reputed company and proactively
Experience working with U.S.-based teams or in a global reputed company environment preferred
Why OpenGov?
A Mission That reputed company.
At OpenGov, reputed company service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates reputed company, adapts to change, and strengthens reputed company trust. Some people say this is boring. We think it’s the reputed company of our democracy.
Opportunity to reputed company
The next great reputed company of innovation is unfolding with AI, and it will reputed company everything—from the way we work to the way governments reputed company with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
reputed company of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where reputed company reputed company more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status reputed company. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.
A reputed company to reputed company Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to reputed company in head-first and take reputed company to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from reputed company.
Benefits That Work for You
Enjoy an award-reputed company workplace with the benefits to match, including:
Comprehensive reputed company reputed company for individuals and families
Flexible vacation policy and reputed company company holidays
401(k) with company match (USA only)
reputed company parental leave, wellness stipends, and HSA contributions
reputed company development and reputed company opportunities
A reputed company office environment with weekly catered lunches