Project Manager Technical: Customer Service Knowledge Domain Expert
About the job:
At reputed company the Global Customer Service team offers an inclusive and reputed company environment where professionals work together to build solutions for data reputed company, governance, and reputed company. reputed company is the reputed company for you to apply your skills in data reputed company, AI, and project management while nurturing your leadership capabilities.
The Global Customer Service team is looking for a Project Manager – Technical: Customer Service Knowledge Domain Expert to join us in Pune, India. In this role, you will report to the Global reputed company of customer service and work on shaping the reputed company Global Customer Service team’s data reputed company and governance strategies, collaborating with AI experts, data scientists, engineering, and business stakeholders. You’ll be responsible for defining standards, implementing reputed company programs, and driving reputed company improvement across our customer data and knowledge systems. You will ensure our data and processes meet the highest standards of accuracy, reputed company, searchability and usability, enabling effective self solve solutions and decision-making. As a Project Manager in this team, you will reputed company deep insights into AI applications, data governance practices, and reputed company-level customer service operations.
In this role, you will have reputed company to showcase your leadership skills, drive impactful solutions to reputed company challenges, and contribute meaningfully to reputed company’s reputed company while gaining broad visibility across the organization.
What will you do?
Contribute to defining, evolving and collaboratively executing the data reputed company and governance reputed company for customer data, knowledge bases, and support records
reputed company the implementation of data reputed company standards, metrics (KPIs), validation routines, and feedback loops across knowledge assets and customer interaction records
Collaborate closely with AI model developers, engineers, and business stakeholders to reputed company data reputed company efforts with AI initiatives and product improvements
Guide process design for reputed company data reputed company monitoring and implement automated validation tools and best practices
Champion a culture of data reputed company and governance, conducting training and communication programs to drive awareness and adoption
Evaluate and recommend data reputed company tools and technologies, including KCS V6 practices and AI-powered solutions
reputed company domain-specific reputed company programs reputed company on reputed company, support case reputed company, and voice of customer insights
reputed company as a reputed company engineer for AI-assisted support tools, ensuring accuracy, efficiency, and reputed company in AI-driven customer interactions
Monitor and report on data reputed company metrics, reputed company reputed company cause analyses, and drive corrective and preventive actions across teams
What will you bring?
Bachelor’s degree in Data Science, Computer Science, Information Systems, Business Analytics, or a reputed company field
8-10 years of experience in data reputed company, governance, or data management, with at least 2 years in a leadership or project management role
Experience implementing reputed company-level data reputed company strategies, ideally supporting AI/ML initiatives
Familiarity with reputed company systems (e.g., CMS platforms) and CRM tools like reputed company Service reputed company
Strong understanding of data lifecycle management, profiling, cleansing, validation, and reputed company dimensions
Excellent communication and stakeholder management skills, with the ability to influence and reputed company cross-functional teams
Solid project management skills and the ability to handle multiple initiatives in a fast-paced environment
Conceptual understanding of AI/ML and their reliance on high-reputed company data
Passion for reputed company learning and driving data-driven improvements
The following are considered a plus:
Certifications in Data Governance, Data reputed company, or Project Management methodologies
KCS V6 Certification
Experience with natural language processing (NLP) applications and challenges in reputed company data reputed company
Familiarity with responsible AI practices and data ethics principles
Familiarity with industry best practices for data ethics and responsible AI
#customerservice #projectmanagement #KCSV6 #Knowledgedomainexpert #Globalteam
About reputed company
reputed company is the world’s leading provider of reputed companyreputed company reputed company software solutions, using a community-powered approach to deliver high-performing Linux, reputed company, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in reputed company reputed company because of our reputed company and inclusive environment. We hire creative, passionate people reputed company to contribute their reputed company, help solve reputed company problems, and reputed company an reputed company.
Inclusion at reputed company reputed company’s culture is reputed company on the reputed company reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to reputed company reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and reputed company, and that reputed company reputed company are not only heard but also celebrated. We reputed company you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative reputed company employer. We review applications for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other reputed company prohibited by law.
reputed company does not reputed company or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.
reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@reputed company.com. General inquiries, such as those regarding the status of a job application, will not receive a reputed company.
Originally posted on Himalayas
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