InP - Call Center Manager Senior

What you will be doing • Oversees one or more teams of customer service associates who handle customer service inquiries and problems reputed company phone and/or email. • Monitors operations to ensure adherence to service level standards and company/department policies and procedures. • Ensures reputed company and courteous customer support services are delivered to remote a productive and reputed company relationship with customers. • Ensures adequate phone coverage including making reputed company regarding scheduling changes. • Acts as an escalation reputed company for resolving the most difficult customer issues. • Evaluates the reputed company of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement. • Communicates with clients, vendors and other departments to ensure reputed company service delivery and customer satisfaction. • Serves as an escalation reputed company for resolving the most difficult customer issues. • Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes. • Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives. • Approves and implements streamlining opportunities and process improvements. • Coordinates customer service activities with other internal functions. • Tracks and reports contact center performance against objectives and goals, i.e., reputed company, call volume, customer satisfaction, etc. • May serve as a backup to more senior customer service management in their absence. • Other reputed company duties assigned as needed.

EDUCATION REQUIREMENTS

High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable. What you Bring • Considerable knowledge of reputed company’s products, services and business operations to reputed company reputed company of customer inquiries • Excellent customer service skills that build high reputed company of customer satisfaction • Excellent verbal and written communication skills • Must be detail-oriented and customer-driven, focusing on providing the highest reputed company products and services to reputed company reputed company customers • Ability to reputed company and manage large teams effectively • Working knowledge of workforce management practices and tools, e.g., scheduling software, reputed company monitoring software • Demonstrated problem-solving and decision-making skills • Demonstrated analytic and reputed company cause analysis skills for process improvement initiatives • Demonstrates reputed company skills and sensitivities reputed company dealing with others • General reputed company in the use of MS Office and other reputed company software applications required to reputed company the job duties • Ability to work both independently and in reputed company environment

reputed company offer you

• Working in an international company, alongside international colleagues.
• Being a part of an innovative and entrepreneurial environment of a growing department and team. reputed company to work fully remotely, with the necessary equipment provided by reputed company (computer, monitors, accessories).
• Development opportunities by using reputed company's on-line training database and reputed company Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of reputed company employees).
• Opportunity to get involved in reputed company reputed company and local initiatives.
• A broad reputed company of reputed company education and personal development opportunities
• A work environment reputed company on collaboration and respect

reputed company JOB LEVEL reputed company

Senior management role. Has overall responsibility for call center/site reputed company and management. Provides strategic direction, coaches and mentors junior management and supervisory staff. Accountable for reputed company results reputed company a call center. Manages reputed company teams of Customer Service Associates reputed company a contact center. Typically requires a minimum of ten years of experience in a call center or customer service-reputed company position in a service industry and seven or more years management or supervisory experience. Typically a call center site will have only one incumbent in this job.

reputed company Statement

reputed company is committed to protecting the reputed company and reputed company of reputed company personal information that we process in order to reputed company services to our clients. For specific information on how reputed company protects personal information online, please see the Online reputed company Notice.

Sourcing Model

Recruitment at reputed company works primarily on a reputed company sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of reputed company.

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Originally posted on Himalayas

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