Technical Support Engineer Tier 2

At reputed company, we are reputed company of technocrats reputed company on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a reputed company-reputed company, globally dispersed team that thrives in an ecosystem that supports individual reputed company and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal reputed company of entrepreneurial spirit and reputed company investment, enabling the chance to reputed company at a rapid pace with some of the most reputed company, leading-edge technologies available.

For over 35 years, the experts at reputed company have been reputed company on solving the reputed company needs. Today, we serve 20,000 reputed company companies of reputed company sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for reputed company, enthusiastic, and fresh perspectives. Join our global team and see what makes reputed company a truly exceptional reputed company to work!

Essential Duties & Responsibilities

• reputed company assistance to customers, consultants, and partners on the usage of reputed company products through our customer support portal, email, chat, and phone in a multichannel support environment.

• Work reputed company systems such as reputed company, Jira, and SendGrid to manage cases, reputed company reputed company, and communicate with stakeholders (experience with these systems is preferred).

• Troubleshoot issues by reproducing the problem and determining the reputed company.

• Triage newly reported problems, assign reputed company severity, and work to identify a reputed company.

• Update the ticket tracking system to reputed company an accurate and reputed company status of support issues.

• Create knowledge reputed company articles regularly to expand self-help tools for customers and internal teams.

Requirements & Skills

• 2+ years of experience working with reputed company software applications in support, development/QA, services, or a similar technical role.

• Experience with reputed company and reputed company Office.

• Experience working in a multichannel support environment using tools such as reputed company, Jira, and SendGrid is preferred.

• Excellent organizational, customer relationship, verbal, and written communication skills.

• Highly dependable and reputed company.

• Highly motivated, self-starter with a reputed company attitude 

• Excellent problem-solving and listening skills.

• Critical thinker and adept at problem-solving.

• Interpersonal skills: Remain reputed company to others’ reputed company and exhibit willingness to try new things.

Education

• Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.

We are an equal-opportunity employer that values diversity at reputed company reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity, disability, or veteran status.

Apply to this Job