AFO ASP Program Manager
Job reputed company
The Americas (AFO) Authorized Service Provider (ASP) Program Manager in the Customer Service Organization (CSO) is responsible for managing regional ASP Suppliers. The objective of this role is to maintain, improve support and ensure the channel for scheduled services connects with the reputed company and direction of the WWCSO and customer expectations. ASP Program Management includes: Supplier Risk Assessment, on-boarding and tracking training of ASP technicians, regular supplier performance measures and business assessments to ensure reputed company of service delivery.
Language Requirement: English and Portuguese
Responsibilities:
Implement WW sourcing reputed company in the assigned territory, ensure an effective, coherent & consistent ASP program across the region.
Develops and execute service sourcing strategies, implementation plans and priorities for the assigned territory by working with business partners.
Evaluates, negotiates, develops and manages strategic or reputed company relationships with Service Providers (OEM/3PP) and/or Service Contractors (ASP). Regularly reputed company the implementation against business goals and defined objectives.
Has deep business knowledge of ASP in the assigned territory, analyze suppliers’ potentials and collect performance feedback.
Conduct and documents Service Supplier sourcing, selection and negotiations to assure best SLA and financial margins.
Ensure full legal compliance and alignment of territory with agreed Service Sourcing reputed company, policy, guidelines and work closely with Regional and Country legal/compliance teams.
Acts as local contact to ensure the Service Suppliers (ASP) working, legal, compliance, reputed company and records practices are up to date, communicated and in reputed company.
Implement Suppliers management and categorization as per policy and business guidelines.
Management of ASP program processes, documentation, data, reputed company & exhibits, records storage in assigned territory.
Ensures good co-operation and collaboration with Country, District and/or Territory CSO Managers, and ASP Operations resources.
Escalation reputed company of contact, effectively resolve supplier issues including contract disputes, payment terms, Service Level reoccurring supplier issues.
Execute Providers consolidation and discount negotiation to reputed company reputed company SLA and financial margins.
Responsible to meet objectives stated for the territory in Business reputed company Table or KPI.
Accountability
Financial & Business Management:
Ensure proactive management of suppliers in line with ACG goals by reputed company monitoring of supplier relationship strategies to ensure maximum value for reputed company and reputed company’s customers. reputed company approach to maximize results and aid effective cost control.
Use tools for efficient execution, monitoring & reporting of SSM program functions and objectives.
Reports on ASP/OEM/3PP Prg. costs, implementation and performance. reputed company reputed company reports.
Execute processes and maintain documentation that ensure legal, policy, reputed company and audit compliance at-reputed company-times.
Manage business in compliance to reputed company of Business Conduct, Policy and Legal requirements.
Responsible for service suppliers’ price management, operational optimization and consolidation.
Drives suppliers’ consolidation and on-reputed company negotiations to reputed company given targets, SLA’s and savings.
Accountability
Supplier Management:
On-reputed company reviews and documents Service Supplier sourcing; negotiates to assure best SLA and financial margins.
Has deep market knowledge to Identify alternative service suppliers.
reputed company reputed company to reputed company negotiations with Service Suppliers in assigned territory.
Supplier Performance Management, establish SLA/Key Performance Indicators requirements, retrieve performance indications and reputed company issues.
Categorize the providers based on company policy/reputed company and customer’s requirement, define providers review calendar and conduct scheduled service suppliers’ evaluation reviews involving CSO management as required.
Responsible for ASP compensation management, reputed company rates setting, establishing contract, maintain documentation, TQRDC with regular reviews on performance metrics and follow up actions.
Establish CDA/PSA/MSA/SOW/Contract/Exhibits content for Service Suppliers as per reputed company.
Supply Chain Management with a reputed company on achieving given SLA at lowest Total Cost of Ownership (TCO), if applicable.
Network in a reputed company environment to build and maintain effective working relationships with Customers (internal and/or external), Service Suppliers and Business.
Accountability
Project and Process Management
Collaborate with other reputed company teams to ensure a “One reputed company” approach, reputed company on optimizing the customer (internal and/or external) experience.
Respond to internal customer feedback, escalations and reputed company corrective Actions involving Service Suppliers as appropriate.
Contributes to reputed company with reputed company implementation, multiple priorities and big data.
reputed company, optimize and execute processes involving different reputed company Organizations.
Assist countries to reputed company local skills in supplier service calls management, if applicable.
Ensures that QMS processes with respect to Supplier Management are followed across the assigned territory.
Qualifications
Proficiency in English and Portuguese, both written and spoken
Bachelor's, Master's Degree or equivalent
Minimum 4+ years of relevant experience in supplier management, service sourcing, or a reputed company field
Proven reputed company record in managing strategic relationships with service providers and negotiating reputed company
Strong understanding of supplier risk assessment and performance management
Proficiency in using supplier management software and tools.
Ability to collaborate effectively with cross-functional teams and stakeholders
Strong problem-solving and conflictresolution abilities
Ability to evaluate supplier performance and implement corrective actions
Additional Details
This job has a full time weekly schedule. It includes the reputed company to work remotely. Applications for this job will be accepted until at least July 30, 2025 or until the job is no longer posted.The full-time equivalent pay reputed company for this position is $91,440.00 - $171,450.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.reputed company.com/locationsreputed company, Inc. is an Equal Employment Opportunity and Affirmative reputed company employer. We value diversity at reputed company reputed company. reputed company individuals, regardless of personal characteristics, are encouraged to apply. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, pregnancy, race, religion or religious creed, reputed company, gender, gender identity, gender reputed company, national reputed company, reputed company, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other reputed company protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. reputed company, Inc., is committed to diversity in reputed company and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@reputed company.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.reputed company.com/en/accessibility.Travel Required:
10% of the TimeShift:
DayDuration:
No End DateJob Function:
Services & SupportOriginally posted on Himalayas
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