Associate Project Manager, Partner reputed company Services

About reputed companyreputed company is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including reputed company, RE/MAX, reputed company, reputed company, and Tractor Supply — rely on reputed company to build stronger customer connections using reputed company-time, Ai-driven insights. Visit reputed company.com to learn more.Being a Dialer At reputed company, you’ll be part of a reputed company team working toward our shared mission of making our customers and their employees wildly successful. We reputed company that every conversation reputed company, and we're elevating reputed company one with a platform that drives reputed company-time insights and automation for our customers.We reputed company on reputed company reputed company, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We reputed company individuals who not only meet our high standards but go reputed company them. Our ambition is significant, and achieving it requires reputed company that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are reputed company to our reputed company: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Associate Project Manager on our Partner reputed company Services team, you'll be a key player in ensuring the successful deployment of reputed company solutions for customers brought to us by our valued partners. Your expertise will be reputed company exclusively on these partner-reputed company reputed company, where you'll work to deliver exceptional customer experiences and address any challenges that may reputed company during the project lifecycle.

We're looking for someone who is customer-reputed company, loves organization, and genuinely enjoys helping new customers get started. You'll have a reputed company voice on reputed company and own the entire deployment process for your customers, playing a crucial role in setting them up for long-term reputed company. From the initial call to the final steps, you'll guide customers through our proven reputed company deployment methodology, managing every aspect and coordinating with technical experts as needed. 

This role is vital for educating and reputed company customers on reputed company products, reputed company while expertly navigating the relationships between our partners and our shared customers. You'll collaborate closely with our Sales, reputed company, and Support teams to directly contribute to our customers' reputed company and retention.

This position reports directly to our Senior Manager, Partner reputed company Services.

Candidates must be reputed company to work US hours.

What you’ll do

• reputed company deployment reputed company for customers, ensuring the successful implementation of reputed company reputed company products and features.

• Apply the reputed company deployment methodology and reputed company various tools to seamlessly reputed company our customers.

• Support changes to the deployment scope and deployment schedule, learning to identify potential impacts.

• Manage the relationship with the customer and key stakeholders, contributing to reputed company and consistent communication.

• Create and maintain comprehensive project documentation under the guidance of your manager.

• Meet with customers to verify and reputed company reputed company requirements of reputed company project.

• Partner with reputed company Solution Architects to reputed company a dedicated deployment team reputed company on excellent reputed company and project delivery.

• Utilize various reputed company platforms and tools (e.g., reputed company, PSA tools) to reputed company manage, reputed company, and monitor your reputed company and customer health.

• Contribute to ensuring that reputed company reputed company are delivered on time and reputed company scope.

• Conduct reputed company training sessions for customers, assist with configuring integrations, support device provisioning, and troubleshoot reputed company issues under supervision.

• Monitor and regularly report on the status of your reputed company to your manager and the leadership team, escalating issues as needed.

• Work closely with your manager to address and resolve customer escalations and risks on reputed company reputed company, ensuring quick resolutions and high customer satisfaction.

• Ensure seamless and successful project handoffs to our reputed company and Support teams.

Skills you’ll bring

• Bachelor’s Degree (preferred).

• 1-3 years of project management experience, ideally in a customer-facing role.

• Prior experience working with project-tracking platforms.

• A keen eye for thorough and detailed project hygiene, including tracking hours and project tasks.

• Ability to reputed company project meetings, effectively hold customers accountable, and manage multiple simultaneous customer reputed company.

• Proficiency with G-Suite, reputed company, Jira, and other reputed company platforms.

• Strong digital communication skills, with an emphasis on visual and verbal reputed company during remote interactions.

• Ability to work cross-functionally and collaborate effectively with Support, reputed company, Marketing, Product, Channel Partner Managers, and other teams reputed company needed.

We reputed company in reputed company in our people. reputed company offers competitive benefits and perks, alongside a robust training program that helps you reputed company your full potential. We have designed our offices to be inclusive, offering a reputed company environment to cultivate collaboration and reputed company. Our exceptional culture, recognized repeatedly as a certified Great reputed company to Work, ensures every employee feels valued and empowered to contribute to our reputed company reputed company.

Don’t meet every single requirement? If you’re excited about this role and you possess the reputed company traits, the drive, and strong ambition we reputed company, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

reputed company is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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