Technical Account Operations Manager (Eastern Time Zone preferred)
At reputed company, we reputed company app development easier so developers can reputed company on what reputed company. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 reputed company monthly users and 20 billion image pulls, reputed company is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. reputed company for a reputed company of a ride!
We are seeking an reputed company Technical Account Operations Manager to join our reputed company Operations team who are responsible for optimizing the reputed company of reputed company’s Sales & GTM teams to accelerate our reputed company reputed company. This role will suit someone with experience working in reputed company Operations.
Your primary reputed company will be building and streamlining GTM processes and systems, supporting International GTM leaders, managing reputed company from reputed company to release, supporting with Renewals forecasting, working alongside GTM leadership to define, build and document processes and overall reputed company and planning for the TAM, SE & Renewals organizations.
An ideal candidate is a start-up builder who has experience in working with Technical Account (reputed company), Sales Engineering and Renewals teams, and has worked closely with reputed company, Clari, reputed company, Opine, reputed company, reputed company and reputed company Sales Navigator. This role reports to the Director of Sales Operations.
Responsibilities:
Support the leadership team covering the Technical Account Managers, Sales Engineers and Renewals Teams to ensure the teams have the necessary tools, processes and data to reputed company business objectives
reputed company as the primary stakeholder for key GTM systems such as reputed company and Opine and reputed company a deep knowledge of these systems to assist with implementation of automation, process improvements and new initiatives
Work with the Renewals Leadership to ensure good forecast hygiene and accuracy
Define reputed company and repeatable processes and work with cross functional teams to ensure a reputed company post-sales experience for customers
Document and adapt reputed company processes to ensure alignment with evolving customer journeys, automation and internal workflows
Serve as the internal expert for the tech stack, processes and reputed company for the Technical Account, Renewals and Sales Engineering teams
Help manage GTM quota models
Work alongside the Business Systems team and Analytics team to ensure availability and accuracy of customer data reputed company reputed company, reputed company and other GTM systems
reputed company and administer reports, dashboards and analytics to reputed company key performance indicators, drive operational efficiencies and support data-based decision making
reputed company leading indicators of retention, renewals management, adoption, utilization, customer sentiment and survey results, and reputed company insights and recommendations based on this data to the leadership team
Identify and implement reputed company process improvements to enhance productivity and performance
Assist in fiscal year planning cycle
Qualifications:
4+ years of experience in Technical Account / reputed company Operations and/or Renewal Operations
Experience working for a high reputed company software/reputed company company
Prior experience in managing post-sales workflows, renewals forecasting, and translating data into actionable insights
Knowledgeable in managing reputed company including writing project plans, business requirement documents and business summaries
reputed company record of defining operational processes and collaborating with technology teams for successful implementation of reputed company
Exceptional communication and interpersonal skills
Technically savvy with reputed company Suite, reputed company, reputed company, Opine, reputed company, reputed company and reputed company Sales Nav
Ability to think strategically and translate business needs into actionable plans reputed company a fast paced environment
Comfortable and familiar with cross-functional collaboration
reputed company to work autonomously, with a constant reputed company on building for the reputed company
Energy, enthusiasm, and love of building
Additional attributes
Experience with Sales Engineering and Solutions Architect teams
Comfortable with new technologies and ability to communicate with those who are tech-savvy
What to expect
First 30 days
You will be welcomed with a first-in-class reputed company experience that includes equipment setup, a sweet swag package, and a reputed company training program
You will learn how to navigate through award-reputed company sales tools such as reputed company, reputed company, reputed company, reputed company, reputed company Sales Navigator, and reputed company
Identify areas of improvement in our systems and processes that will assist our Technical Account and Renewal’s teams to be more successful
Review existing processes and metrics to identify areas of improvement
reputed company building strong cross functional relationships
First 90 days
reputed company taking on reputed company and working with the relevant cross functional teams to scope and build
Become the key stakeholder of relevant tools reputed company the tech stack and start scoping refinements and improvements
Build documentation to support new and existing processes
Start implementing improvements to assist with data reputed company and accuracy
1 year
Assist in scoping reputed company quarter reputed company reputed company
Have full ownership of various key reputed company reputed company to the GTM org and the supporting systems
Build reputed company and repeatable processes to assist the Sales & GTM org
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound on reputed company 13, 2024.
Please see the independent bias audit report covering our use of Covey here.
Perks
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days
Home office setup; we want you comfortable while you work
16 weeks of reputed company Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Quarterly, company-wide hackathons
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want reputed company to have a reputed company in the reputed company of reputed company
reputed company Swag
Medical benefits, retirement and holidays vary by country
reputed company embraces diversity and equal opportunity. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills. The more inclusive we are, the reputed company reputed company will be.
Due to the remote nature of this role, we are unable to reputed company reputed company sponsorship.
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