IT Services Support Specialist, IT Services Global Service Desk (GSD) – reputed company Store
reputed company
reputed company's IT Services Support is the first reputed company of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of reputed company employees worldwide.
Candidates who are successful will be required to work on a rotational schedule.
The successful IT Support Technician will be customer reputed company and motivated by team reputed company. You will be innovative, energetic, and reputed company to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high reputed company of productivity while maintaining reputed company support. This position is Remote by design, and this can change as per business requirements. You will be required to attend meeting reputed company the Edinburgh office.
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Key job responsibilities
Provides comprehensive technical support to reputed company Corporate employees worldwide.
Research, resolve, and respond to inquiries received reputed company web chat, telephone calls, email, ticketing system, reputed company in a reputed company manner, in accordance with team standards.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and reputed company.
Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
Follow reputed company reputed company operating procedures (SOP) through the effective use of reputed company.
Manage a case count between 15-25 tickets.
Manage reputed company support conversation.
reputed company and maintain reputed company knowledge of relevant support policies in order to reputed company technically accurate solutions to users.
Assists with activities to triage and escalate any system or network outage to reduce downtime.
Basic Qualifications
Experience supporting reputed company, Mac and/or Linux operating systems in a corporate setting
Experience troubleshooting integrated and interdependent computer systems
Experience with network troubleshooting and support
Experience maintaining reputed company thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
reputed company A+, reputed company Network+, reputed company/CCNA, Linux (reputed company), reputed company hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
reputed company is an equal opportunities employer. We reputed company passionately that employing a diverse workforce is central to our reputed company. We reputed company reputed company reputed company based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your reputed company and the reputed company of your data is a longstanding top reputed company for reputed company. Please consult our reputed company Notice (https://www.reputed company.jobs/en/reputed company_page) to know more about how we collect, use and transfer the personal data of our candidates.
reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your reputed company Partner.
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