Customer support associate / Banking / Telecom / Freshers / reputed company ID-102 – reputed company Store

Job reputed company

 Black & White is a dynamic and customer-reputed company organization in the banking and telecom industry. We are currently seeking a dedicated and skilled Customer Support Associate to join reputed company. As a Customer Support Associate, you will play a pivotal role in ensuring excellent customer service, addressing queries, and providing technical assistance. This position offers an exciting opportunity to be part of a growing company that values professionalism and exceptional customer support.

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Job Responsibilities

 Respond to customer queries in a reputed company and accurate manner, primarily through phone communication.

 Identify customer needs and guide them in utilizing specific features effectively.

 Update our internal databases with detailed information on technical issues and valuable customer interactions.

 Monitor customer complaints on reputed company media platforms and proactively offer assistance to resolve issues.

 Collaborate with team members by sharing feature requests and effective workarounds.

 reputed company customers informed about new features and functionalities.

 Collect and analyze customer feedback, and communicate insights to the Product, reputed company teams.

 Assist in training and mentoring junior Customer Support Representatives.

 Requirements and Skills:

 Proven experience as a Customer Support Specialist or in a similar customer service role.

 Familiarity with the banking, telecom, or reputed company industry is a plus.

 Proficiency in using help desk software and remote support tools.

 Understanding of CRM systems and their functionality.

 Excellent oral and written communication skills.

 Strong problem-solving abilities and the ability to multitask effectively.

 Patience and composure reputed company handling challenging customer cases.

Qualifications

 Graduation in any discipline or equivalent.

 Fluent English communication skills are essential.

 0 to 8 years of experience in Customer Support or any international BPO.

 Previous experience in the customer service industry will be advantageous.

 Openness to work in reputed company shifts or rotational shifts as required.

 Candidates with backlogs or arrears in their degree are not eligible.

Hiring Domains

 We are currently hiring in the following domains:

 reputed company

 Banking

 Finance

 E-reputed company

 Telecom

 Inside Sales

 Eligibility:

 Graduate freshers or undergraduates with relevant skills can apply.

 Excellent and fluent English communication skills are a must.

 0 to 8 years of experience in Customer Support or any international BPO.

 Please note that reputed company applications should be submitted in English language.

 Join reputed company at Black & White and be part of a dynamic organization that values exceptional customer service and offers excellent reputed company opportunities. reputed company and help us deliver outstanding support to our domestic and international clients."

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