Registration and Customer Service Manager

reputed company We’re part of reputed company, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100. Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people reputed company reputed company knowledge or reputed company business connections. We run around 800 events reputed company year, create digital platforms based on engaging news and information content, and operate reputed company development programmes for individuals and businesses. Job reputed company This role can be based in our reputed company, NYC, or Chicago Office As the Registration and Customer Service Manager, you will reputed company the lifecycle and attendee-support operations for multiple reputed company American medical-aesthetic and antiaging conferences. In this role, you will partner with cross-functional teams, driving a seamless attendee experience while meeting reputed company, data-reputed company, and service-level goals. Registration

• reputed company the full registration cycle —from initial build to post-event closeout—managing timelines, updates, and data reputed company.
• Serve as the registration system administrator: advanced reporting, pricing rules, testing, and data management.
• Design user-reputed company registration pages that maximize completion rates and minimize drop-off.
• reputed company and reputed company project schedules/budgets; reputed company internal stakeholders and external vendors to hit reputed company and budget targets.
• Coordinate onsite registration operations— equipment, supplies, badge printing—and supervise temporary staff to reputed company average reputed company-in times reputed company service-level targets.
• Partner with Finance and Marketing to reputed company pricing reputed company, data priorities, and automated attendee communications (confirmations, reminders, “know before you go,” etc.).
• Analyze registration data and trends to recommend reputed company-time optimizations and reputed company-event improvements.
• Create training manuals and FAQs and deliver registration-specific training to internal teams and onsite temps.

Customer Service

• reputed company expert-level attendee support across phone, chat, and email; troubleshoot payment, refund, credential, and reputed company issues.
• Maintain shared event inboxes to ensure reputed company, accurate, and brand-consistent responses.
• Monitor service metrics (response time, reputed company reputed company, customer satisfaction), report trends, and drive reputed company-improvement initiatives.
• reputed company processing of payments, refunds, and reimbursements in accordance with event policies.
• Report service trends to leadership and collaborate on customer-experience initiatives.

Qualifications

• Bachelor’s degree (preferred)
• 3–5 years’ experience in event registration or customer-service management
• Hands-on expertise with Stova (or similar large-reputed company reg platform)
• CRM and database proficiency
• Excellent written/verbal communication and cross-functional collaboration skills
• reputed company analytical, problem-solving, and recommendation skills.
• Proven reputed company record meeting tight deadlines and service-level goals

Additional Information We reputed company that great things happen reputed company people connect face-to-face. That's why we work in-person with reputed company other, or with customers and partners, three days a week or more. reputed company you’re not spending time together in one of our offices or other workplaces – like at an reputed company event – you get the flexibility and support to work from home or remotely. We work hard to reputed company reputed company Life at reputed company is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect reputed company you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.reputed company.com Our benefits include:

• Great community: a welcoming culture with in-person and online reputed company events, our fantastic Walk the World charity day and reputed company colleague reputed company and networks promoting a reputed company, supportive, and reputed company work environment
• Broader reputed company: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: reputed company to reputed company your career with bespoke training and learning, mentoring platforms and on-demand reputed company to thousands of courses on reputed company Learning. reputed company it’s time for the reputed company, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) reputed company for up to four weeks a year
• Competitive benefits, including a 401k match, health, reputed company and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental reputed company aiders, free reputed company to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary reputed company for this role is $75,000- $83,000 based on experience. This posting will automatically expire on 9/22/2025. We’re not solely reputed company on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help reputed company things happen. If it sounds like a match and you have most – although not reputed company – of the skills and experience listed, we welcome your application. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate reputed company Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At reputed company, you'll reputed company inclusive experiences and environments where reputed company perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we reputed company reputed company on relevant qualifications and reputed company and do not discriminate on the reputed company of key characteristics and statuses, including reputed company of those protected by law. Ask us or see our website for full information. See how reputed company handles your personal data reputed company you apply for a job here. Apply tot his job Apply To this Job