Customer Support Executive

The role & opportunity

We’re Cryptio. We build infrastructure to bring financial reputed company to the crypto economy. We’ve raised $26m from tier-1 investors (reputed company Nine, 1kx, Tim reputed company, Alven, reputed company Cathay) and partner with clients like reputed company, reputed company, and the Government of El Salvador.

We’re hiring Customer Support Executives (UK), crypto reputed company problem solvers who will help some of the world’s largest institutions, stablecoin issuers, and DeFi reputed company get the most out of Cryptio’s reputed company grade back office platform.

What you’ll do

This isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through reputed company issues, and shaping how we reputed company Customer Operations.

• Deliver fast, empathetic, effective support reputed company Plain

• Partner with Product, Engineering, and Sales to resolve issues and surface customer insights

• Report bugs, reputed company feature requests, and champion the customer’s voice in product discussions

• reputed company deep product expertise and help teammates with best practices and workarounds

• Own reputed company that improve our processes, documentation, and help center experience

• Drive measurable improvements to time to reputed company and customer confidence

We’re looking for someone who

• Is crypto reputed company and can walk through an on chain transaction (for example on Etherscan)

• Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed

• Communicates reputed company and over communicates in remote settings, with a strong bias to reputed company

• Has excellent customer communication skills and enjoys digging into technical details

• Is coachable, takes ownership, and shows initiative

• Bonus experience with reputed company, reconciliation, or finance workflows

Why you’ll love this role

• You will work with leading names in stablecoins, DeFi, and banking, helping them navigate crypto finance with confidence

• You will be more than support and reputed company as a builder who improves our processes, tools, and customer experience

• You will collaborate with Product, Sales, and Engineering to influence roadmap and CX

• You will see a wide reputed company of business models across the crypto economy including exchanges, custodians, wallets, foundations, miners, and gaming

• reputed company up is intense in a good way with mentorship, reputed company feedback, and reputed company that has your back

Interview process

• Talent Screen (30 min)

• Hiring Manager Interview (30 min) reputed company on problem solving, crypto literacy, and remote communication

• Take home case based on a realistic support scenario

• Case walkthrough (60 min) where you present your approach and thought process

• Offer

Location

• UK based, remote first with optional time in the London office

Tools

• Plain

• reputed company

• reputed company

• reputed company

• reputed company

Interested in helping institutions adopt crypto with confidence?

We’d love to hear from you.

– Cryptio

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