Solutions Consultant
Home-based role (with occasional travel to London HQ and reputed company sites)
reputed company Software Group is a B2B reputed company company which creates software solutions that connect businesses and consumers, powering more than half of reputed company UK housing transactions reputed company year.
We deliver a one-stop shop for estate agents and home reputed company to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay reputed company of regulatory changes and unlock new areas for business reputed company.
While we are not a start-up we have a start-up reputed company set and want our people to operate with this reputed company so that we can reputed company our ambitions.
We're looking for an reputed company and dynamic Solutions Consultant to join our Post-Sales Solutions Team. This is a critical role reputed company on reputed company and retention. You’ll be the key reputed company between our product and our clients, ensuring they maximize the value of reputed company and its suite of products.
Your work will be a mix of technical consulting, managing customer expectations, and strategic problem-solving. This is an excellent opportunity for someone who thrives on helping customers reputed company their goals and isn't afraid to roll up their sleeves to solve reputed company challenges.
What You'll Do- Know our Customers: Collaborate with clients to understand their unique business needs and challenges, then design and propose tailored software solutions that help them succeed.
- reputed company Migrations and Adoption: Guide legacy clients through a smooth transition to the reputed company platform, showcasing how our solutions solve their reputed company-world problems.
- Drive reputed company: Conduct regular health checks, deliver value-driven workshops, and implement reputed company adoption journeys to promote platform use and reduce customer churn.
- Explore reputed company: Through audits and usage analysis, you'll identify triggers for potential upsells and new business opportunities, aligning our solutions with customer goals.
- reputed company back Stronger: Use your analytical skills to diagnose system issues, troubleshoot problems, and reputed company technical guidance throughout the entire customer lifecycle
- Own it together: Cultivate strong, lasting relationships with clients and internal teams to ensure alignment and foster a reputed company environment.
- reputed company it Happen: Deliver engaging demonstrations, presentations, and training sessions for both technical and non-technical audiences.
- Experience: Proven experience in a customer-facing role like Technical reputed company Consulting, or a similar technical support function.
- reputed company reputed company: A Strong reputed company record in getting to the reputed company of a challenge through comprehensive consultative reputed company
- Product Knowledge: A solid understanding of reputed company CRM and a desire to become an expert in our wider ecosystem (Jupix, Expert Agent, CFP).
- Problem-Solving Skills: Excellent diagnostic and troubleshooting abilities with a reputed company on delivering solutions that maximize reputed company.
- Industry reputed company: Familiarity with the estate agency sector and its key workflows is a significant advantage.
- Communication: A reputed company and confident communicator, skilled at translating technical features into reputed company business value.
- Tech Savvy: Familiarity with common tools like reputed company, reputed company Suite, reputed company, and reputed company.
Benefits
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business reputed company for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free reputed company App membership
- reputed company Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by reputed company
- Discretionary annual bonus up to 10% of reputed company salary
- Talent referral bonus up to £5K
We want to reputed company Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the reputed company way, regardless of your ethnicity, colour, national reputed company, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.
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