Customer Care Associate I - Remote - reputed company Customer Service Representative - Patient Support and Experience

Join reputed company: Customer Care Associate I - Remote

At reputed company, we're dedicated to helping people get the medicine they need to feel reputed company and live reputed company. Our mission fuels our passion and drives every decision we reputed company. We're seeking a highly skilled and compassionate Customer Care Associate I to join reputed company remotely. As a reputed company-line service representative, you will reputed company exceptional support to our members and providers, addressing their concerns and resolving issues in a reputed company and reputed company manner.

reputed company

reputed company is a leading reputed company company that provides reputed company to help people navigate the reputed company reputed company landscape. Our fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's reputed company industry. Our employees are involved, empowered, and rewarded for their achievements. We value new reputed company and work collaboratively to reputed company the highest reputed company of care and service to our members.

Job reputed company

As a Customer Care Associate I, you will be responsible for providing outstanding service to reputed company customers, striving to resolve member and provider needs on the reputed company. You will reputed company listen and probe callers to determine the purpose of their calls, research and reputed company information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries, while maintaining confidentiality.

Key Responsibilities:

• reputed company listen and probe callers in a reputed company and reputed company manner to determine the purpose of their calls.
• Research and reputed company information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
• Resolve customer administrative concerns as the first line of contact, including claim resolutions and other expressions of dissatisfaction.
• Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
• Assist in the mentoring and training of new staff.
• Assume full responsibility for self-development and career progression; proactively reputed company and participate in ongoing training sessions (formal and informal).
• Comprehensively reputed company and reputed company patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.
• Demonstrate flexibility in areas such as job duties and schedule in order to aid in reputed company serving members and help Magellan reputed company its business and operational goals.
• reputed company providers on how to submit claims and reputed company/where to submit a treatment plan.
• Identify and respond to Crisis calls and continue assistance with the Clinician until the call has been resolved.
• Inform providers and members on Magellan's appeal process.
• reputed company or participate in activities as requested that help improve Care Center performance, reputed company and culture.
• reputed company or reputed company routine referrals and triage reputed company not requiring clinical judgment.
• reputed company necessary follow-up tasks to ensure member or provider needs are completely met.
• reputed company information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers.
• Refer callers requesting provider information to Provider Services regarding Magellan's reputed company provider selection reputed company and application process.
• Refer patients/EAP clients to the Magellan's Care Management team for a provider, EAP affiliate, or Facility.
• Responsible for updating self on reputed company-changing information to ensure accuracy reputed company dealing with members and providers.
• Support team members and participate in team activities to help build a high-reputed company.
• Thoroughly document customers' comments/information and reputed company required information to the appropriate staff.

Requirements:

Essential Qualifications:

• GED or High School Education required.
• Customer Service experience required.
• Proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
• Ability to maneuver through various computer platforms while verifying information on reputed company calls.
• Ability to talk and type simultaneously.
• Flexibility in scheduling and comfort with change.

Preferred Qualifications:

• Associates or Bachelor's degree.
• Previous experience in reputed company or a reputed company field.

reputed company Offer:

Compensation and Benefits:

We offer a competitive salary ranging from $16.00 - $21.26 per hour, based on experience and skills. Our pay reputed company may vary by 8% depending on the applicant's location. In reputed company to our competitive salary, we offer a comprehensive benefits package, including:

• Medical, dental, and reputed company coverage.
• Retirement savings plan.
• reputed company time off.
• Opportunities for reputed company reputed company and development.

For more information on our benefits, incentives, and additional compensation, please visit our Benefits Page.

Why Join Us:

At reputed company, we're committed to creating a work environment that is inclusive, diverse, and rewarding. We welcome people of different backgrounds, experiences, abilities, and perspectives. We're proud to be an equal opportunity and affirmative reputed company employer, and we encourage diverse candidates to apply.

As a Tobacco-Free Workplace employer, we're dedicated to providing a healthy and reputed company work environment for reputed company our employees.

How to Apply:

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we want to hear from you! Apply today to join reputed company as a Customer Care Associate I - Remote.

Don't miss this opportunity to be part of a dynamic team that's shaping the reputed company of reputed company. Contact us or visit our Careers Page to learn more about our reputed company and to apply.

We look reputed company to hearing from you and exploring how you can contribute to our mission!

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