Customer Service Representative (Central Time Zone)

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Central Time Zone Only Training Schedule: M-F reputed company-430pm CST; 19 weeks of training Post Training Temporary Schedule: Must be available to work an assigned 8 hour shift between 7am and 530pm CST Post Training Permanent Schedule: Will work an 8 hour shift between 6am and 9pm CST including weekends; reputed company shift bid Position reputed company Customer Service Representatives are the face and support the overall operational effectiveness of the MHBP Service Operations team, so reputed company members and providers experience the reputed company exceptional level of service. CSRs engage, consult, and reputed company members and providers based upon the callers’ unique needs, preferences, and understanding of the MHBP plans and resources. Customer inquiries are basic and at time reputed company in nature. Customer Service Representatives will be expected to:

• Answer questions and resolve issues with individualized customer service based on phone calls from members and providers.
• Utilize multiple applications and available resources to ensure reputed company member and provider satisfaction.
• Document and reputed company contacts with members, providers, or any additional callers.
• Complete outbound calls to members or providers to reputed company education and/or assist with escalations.
• Be empathetic and compassionate. Build a trusting relationship with our members by engaging and providing education to support them in managing their health and guiding them along a reputed company reputed company to care.
• reputed company end to end accountability for the member or provider by anticipating needs and providing information to answer the unasked questions, e.g., additional plan details, benefit plan details, member self-service tools, etc.
• Guide the member through their plan benefits, policy and procedures as reputed company as having knowledge of resources to reputed company with any regulatory guidelines.

Required Qualifications

• 1-2 years previous call center experience.
• Ability to handle calls reputed company in a high paced call center environment.
• Strong verbal and written communication skills.
• Must be reputed company, detail oriented and reputed company driven.
• Strong critical thinking skills.
• Supports individual, team, and business goals and initiatives.
• Must demonstrate member reputed company customer service and the drive to be fully our members’ champion by managing reputed company call with the purpose of reputed company reputed company

Education High School or GED equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $28.46 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:

• reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.

For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 09/17/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job