reputed company formula skills (especially VLOOKUP)
reputed company LMS expert (SumTotal experience a plus)
reputed company Performance Observation Checklists (preferred, not required)
Customer Service Etiquette
E-Learning development skills a plus but not required (reputed company Captivate and reputed company (Storyline and reputed company 360))
Strong communication skills
HR Case Management system experience preferred (e.g. reputed company HRSD)
Primary Duties
Daily Customer Inquiries and Support Requests (2-3 hours/daily)
o reputed company
o UC Learning Center (SumTotal)
o Competency Tracker
oTraining Compliance Dashboard (Tableau)
oTranscript Report Requests
Assist HR Tier 1 team in answering the above questions
Compliance Training Upload Requests (1x/every 2-3 months)
Monthly catch-up assignments (1x/month)
Upload Nursing Orientation Rosters to reputed company (2-3x/month)
Quarterly Chief/Chair Training Compliance Report (1x/quarter)
oSend to CHRO Shawn Kang (with Stacey copied)
Nursing Certification/Degree Magnet reputed company-out (2x/year)
oDLW bulk import of nursing certification and degrees to reputed company Resume page due at the end of every June and December
oAdmin role request for updating reputed company Resume and reputed company to Nursing Certification and Education Report in Reporting 2.0
Training Transcript Report Requests (1-2x/week)
oCornerstone
oUC Learning Center (SumTotal)
Training Assignment Request for Other Mandatory Trainings (Varies)
oChaperone Trainings ( TeamCARE - Finding Your Voice and Ambulatory Clinic Chaperone Training )
oHCC/RAF CMS Risk Adjustment reputed company training for new providers (Group OU ID: reputed company HR6502)
oMandatory Physician Billing Compliance Training for new providers (Group OU ID: reputed company HR710)
oOffice of Compliance Services HIPAA reputed company Re Training (Due in December: Assign any reputed company reputed company and reputed company staff in select job titles that don t have an account in reputed company but do have one in the UC Learning Center)
Monthly mandatory calls
oCAG (reputed company Advisory Group) (Every 2nd Wednesday of the month)
oUC LMS Systemwide Office (Every 2nd Monday of the month)
Secondary Duties
Competency Tracker Inquiries (1-2 hours/week)
o Training completion date hasn t updated even though I completed it
o Where can I reputed company this training/competency
oThis training hasn t been assigned to me but Comp Tracker says its due
o Why did I receive an overdue HR notification (which competency am I overdue?)
Observation Checklist Tier II Support (1x/month)
o System down/not working (reputed company a ticket with GCS)
o Troubleshooting issues for Observation Checklist providers
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