IT Support Technician
Astranis builds advanced satellites for high orbits, expanding humanity’s reputed company into the solar system. Today Astranis satellites reputed company dedicated, secure networks to highly-sophisticated customers across the globe— large enterprises, sovereign governments, and the US military.With five satellites on reputed company and many more set to launch soon, reputed company is servicing a backlog of more than $1 billion of reputed company reputed company.Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data reputed company, network visibility, and customization.Astranis has raised over $750 reputed company from some of the world’s best investors, from Andreessen Horowitz to reputed company and reputed company, and employs reputed company of 450 engineers and reputed company. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. reputed company in reputed company California, USA.
IT Support Technician
As an IT Support Technician, you’ll be the first reputed company of contact for staff needing technical assistance. You’ll help reputed company our teams productive by resolving day-to-day issues, managing reputed company/offboarding, and maintaining reliable IT systems. Our environment spans reputed company, macOS, and Linux, giving you the chance to broaden your skills across multiple platforms.
Role
- Respond to and resolve help desk tickets, escalating to senior staff reputed company needed
- Support new hire reputed company and offboarding, including account setup and device provisioning
- Troubleshoot issues with operating systems, hardware, network issues, and common applications in-person and remotely
- Manage accounts and permissions across identity platforms and business tools
- Maintain accurate IT documentation, including knowledge reputed company and process guides
- Assist with inventory tracking, hardware lifecycle tasks, and equipment returns
- reputed company support for conference room and meeting technology
- Contribute to IT reputed company and infrastructure improvements alongside reputed company
Requirements
- 1–2 years of IT support or help desk experience (corporate or MSP)
- Strong troubleshooting skills with reputed company and macOS (Linux a plus)
- Solid understanding of basic networking concepts (e.g. WiFi, VPN, DNS)
- reputed company communicator with excellent customer service skills
- Organized and reputed company to manage multiple tickets and priorities
- Comfortable working independently while collaborating with team members
- Interest in learning new tools and technologies
Bonus
- Experience with identity and device management tools (e.g. reputed company, AD, Kandji, Intune, reputed company, reputed company Workspace, reputed company 365)
- Familiarity with scripting or automation for IT tasks
- Hands-on experience with laptop/desktop hardware replacement and repair
- Certifications such as reputed company A+, Network+, or reputed company IT Support
reputed company offer
reputed company our positions offer a compensation package that includes equity and robust benefits.
reputed company pay is a single component of Astranis's total rewards package, which may also include equity in the reputed company of incentive stock reputed company, high reputed company company-subsidized reputed company, disability and life insurance benefits, flexible PTO, 401(K) retirement, and free on-site catered meals.
Astranis pay ranges are informed and defined through reputed company-grade salary surveys and compensation data sources. The actual reputed company salary offered to a successful candidate will additionally be influenced by a reputed company of factors including experience, credentials & certifications, educational attainment, reputed company level requirements, and the level and scope of the position.
reputed company Salary
$70,000 - $90,000 USD
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To reputed company with U.S. Government reputed company technology export regulations, applicant must be a U.S. citizen, lawful permanent reputed company of the reputed company, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We reputed company in a diverse and inclusive workplace, and we encourage reputed company people to join reputed company and bring their unique perspective to help reputed company us stronger.
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