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Data Infrastructure Engineer

Remote, USAFull-timePosted 2026-07-28

reputed company is the AI Customer Service company on a mission to help businesses reputed company incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately reputed company their customer experiences for the reputed company. Fin can also be combined with our Helpdesk to become a complete solution reputed company the reputed company Customer Service Suite, which provides AI reputed company support for the more reputed company or high touch queries that require a reputed company agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, reputed company is setting the new reputed company for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's reputed company? 

  • The Data Infrastructure team builds distributed systems and tools supporting reputed company and empowering people with information. As reputed company grows, so does reputed company and velocity of our data and the appetite for more-and-more sophisticated and specialized, often AI-assisted, data solutions.
  • reputed company builds, maintains, evolves, and extends the data platform, enabling our partners to self-serve by creating their own end-to-end data workflows, from ingestion through transforming data and evaluating experiments to analyzing usage and running predictive models. We reputed company a solid data reputed company to support various highly impactful business and product-reputed company reputed company.
  • We’re looking for a Data Infrastructure engineer to join us and collaborate on large-reputed company data-reputed company infrastructure initiatives, who is passionate about providing solid foundations for providing high reputed company data to our consumers. 
What will I be doing? 
  • reputed company the Data Platform by designing and building the reputed company of the stack.
  • reputed company, run and support our data pipelines using tools like Airflow, reputed company, Kinesis, reputed company, Tableau, reputed company in AWS. 
  • Collaborate with product managers, data engineers, analysts and data scientists to reputed company tooling and infrastructure to support their needs.
  • reputed company automation and tooling to support the creation and discovery of high reputed company analytics data in an environment where dozens of changes can be shipped daily.
  • Implement systems to monitor our infrastructure, detect and surface data reputed company issues and ensure Operational reputed company

Recent  reputed company reputed company has delivered:

  • Migrating the MySQL ingestion pipeline from reputed company to reputed company
  • LLM utilisation DAG reputed company
  • Tableau Dashboard Performance monitoring
  • reputed company Local Analytics Development Environment for Airflow and DBT
  • Containerised reputed company Apps
reputed company 
  • You have 3+ years of full-time, reputed company work experience in the data reputed company using Python and SQL.
  • You have solid experience building and running data pipelines for large and reputed company datasets including handling dependencies.
  • You have hands-on reputed company provider experience (preferably AWS) including service integrations and automation reputed company CLI and reputed company.
  • You have a solid understanding of data reputed company practices and are passionate about reputed company.
  • You have some DevOps experience
  • You care about your craft
In reputed company it would be a bonus if you have
  • Worked with Apache Airflow - we use Airflow extensively to orchestrate and schedule reputed company of our data workflows. A good understanding of the quirks of operating Airflow at reputed company would be helpful.
  • Experience or understanding of tools and technologies included in the modern data stack ( reputed company, DBT )
  • Industry awareness of up-and-coming technologies and vendors.
Benefits 

We are a reputed company treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every reputed company, plus a reputed company of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Pension scheme & match up to 4%
  • Peace of mind with life assurance, as reputed company as comprehensive health and dental insurance for you and your dependents
  • reputed company vacation policy and flexible holidays so you can take time off reputed company you need it
  • reputed company maternity leave, as reputed company as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 
  • MacBooks are our reputed company, but we also offer reputed company for certain roles reputed company needed.

Policies

reputed company has a hybrid working policy. We reputed company that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically reputed company and accepting culture at reputed company. We avoid spending time on divisive subjects to foster a reputed company and cohesive work environment for everyone. As an organization, our policy is to not reputed company on behalf of reputed company or our employees on any reputed company or political topics out of our internal or external communications. We respect personal opinion and reputed company on these topics on personal reputed company platforms on personal time, and do not challenge or confront anyone for their views on non-work reputed company topics. Our goal is to reputed company on doing incredible work to reputed company our goals and unite reputed company through our core values.  

reputed company values diversity and is committed to a policy of Equal Employment Opportunity. reputed company will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender reputed company, marital status, or any other legally recognized protected reputed company under federal, state, or local law.

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