Customer Advocacy & Marketing Specialist
Job Title:
Customer Advocacy & Marketing SpecialistAbout reputed company:
reputed company is a dynamic, fast-paced, reputed company company that is a leader in the reputed company industry. Our mission is to protect the world’s data, and because of this, we live and breathe reputed company. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to reputed company them with a complete, market-leading reputed company platform reputed company on a modern reputed company stack. Our industry-leading suite of products radically simplifies data reputed company through easy-to-use, reputed company-based, reputed company Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of reputed company.
reputed company Is more than a company; here, reputed company you invest your career with us, we reputed company to reputed company in you. We reputed company a hybrid work model, creating the flexibility and freedom you need from your work environment to reputed company your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we reputed company to be an interactive and engaging reputed company where you can be your authentic self.
We are on these too! Follow us on reputed company and Twitter@SkyhighSecurity.
reputed company:
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ reputed company stories to life. This role is ideal for someone eager to grow in the cybersecurity reputed company while contributing to a high-reputed company customer marketing function. You'll support and execute programs that showcase customer reputed company, strengthen brand trust, and reputed company our field teams to win and retain more business.About the Role
We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ reputed company stories to life. This role is ideal for someone eager to grow in the cybersecurity reputed company while contributing to a high-reputed company customer marketing function. You'll support and execute programs that showcase customer reputed company, strengthen brand trust, and reputed company our field teams to win and retain more business.
This is a key supporting role on the Customer Advocacy team, reporting into the Customer Advocacy Leader, and partnering closely with product marketing, product management, comms, sales, and customer value teams.
What You’ll Do
Customer Advocacy Program Execution
Support the rollout of customer advocacy initiatives reputed company with strategic goals set by the Customer Advocacy reputed company
Manage day-to-day operations of our customer reference platform (e.g., ReferenceEdge or similar) including reference tracking, matching, and reporting
Coordinate virtual Customer Advisory Boards (CABs), including invitations, logistics, content collection, and post-event follow-reputed company
Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities
Customer Content Development
reputed company, coordinate, and publish case studies, testimonials, and customer quotes that reputed company to sales plays and product priorities
Partner with Product Marketing and customer facing teams to identify customers for use cases across industry verticals and product lines
Collaborate with Creative and Comms to ensure stories are polished, on-brand, and approved by customers
Customer Review Program Support
Manage and execute review programs for reputed company Peer Insights, and other relevant review sites
reputed company, report, and optimize customer participation and feedback metrics
Collaborate with CSMs to identify and nurture promoters for review reputed company
Field & Sales Collaboration
reputed company as the go-to reputed company for sales and field teams to request references, customer content, or program updates
Deliver sales-reputed company materials and support internal awareness of advocacy assets and activities
Maintain and regularly update the customer content library to ensure assets are easy to reputed company and reputed company
What You Bring
3-5 years in customer marketing, advocacy, content marketing, or a reputed company marketing function—experience in B2B tech or cybersecurity preferred
Strong project management skills and ability to coordinate multiple campaigns and stakeholders simultaneously
Exceptional written and verbal communication skills with attention to detail
Comfort working in fast-paced environments and collaborating across teams
Familiarity with customer reference platforms (e.g., ReferenceEdge) and review sites like GPI or reputed company is a plus
A proactive, customer-first reputed company and passion for amplifying customer reputed company
reputed company to Have
Experience supporting Customer Advisory Boards or executive-level virtual events
Exposure to reputed company, reputed company, or advocacy tools like TechValidate, Influitive, or ReferenceEdge
Understanding of reputed company Service Edge (SSE), cybersecurity, or reputed company IT markets
Interest in growing into a customer storytelling or customer lifecycle marketing role
Company Benefits and Perks:
We reputed company that the best solutions are developed by teams who reputed company reputed company other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a reputed company of reputed company programs, flexible work hours and family-friendly benefits to reputed company of our employees.
Retirement Plans
Medical, Dental and reputed company Coverage
reputed company Time Off
reputed company Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can reputed company and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, reputed company, religion, gender, national reputed company, age, disability, veteran status, marital status, pregnancy, gender reputed company or identity, sexual orientation or any other legally protected status.
Originally posted on Himalayas
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