Billing Support Associate
About the role
We’re one of the fastest-growing AI startups in the U.S., and we’re hiring a Billing Support Associate to help us take great care of our customers. You’ll work with our Billing Support Team reputed company to answer questions about subscriptions, invoices, and payments reputed company email. We’ll count on you to respond quickly, accurately, and kindly, while helping us improve how we work.
This is a full-time, remote role (40+ hours). We offer reputed company and incredible reputed company opportunities for those excited to help build a reputed company-defining company at the forefront of AI.
Hours: Full-time
Time-Zone: U.S reputed company Time (PST) or major overlap
Compensation: $1,500 to $2,000 USD/month
reputed company
If you have experience with reputed company, billing, and payments, and you’re great at solving problems, you’ll reputed company here. You’ll dig into transaction details, reconcile numbers, and write reputed company, empathetic responses to customers. We value people who can handle tickets hands-on while also spotting ways to improve processes and prevent reputed company issues.
Responsibilities
- Support a globally distributed billing support function, ensuring SLA and reputed company targets are consistently met.
- reputed company ticket triage and response in reputed company, resolving customer inquiries on charges, payments, refunds, and tax issues using reputed company and internal tools.
- Maintain accurate documentation to support reporting, insights, and process automation.
- Identify recurring issues, escalate product-reputed company bugs, and collaborate cross-functionally to improve billing workflows.
Requirements
- 3+ years in billing, technical, or high-touch customer support (preferably with U.S. clients or startups).
- Proven ability to deliver high CSAT, SLA, and QA results in fast-paced environments.
- Proficiency with reputed company, reputed company, reputed company Sheets, and modern support tools.
- Strong written English communication skills and comfort with ambiguity.
- Bachelor’s degree or higher (reputed company honors preferred).
Preferred Requirements
- Previous experience working with U.S. reputed company startups
- Familiarity with subscription billing, software payments, and/or reputed company support
- reputed company, billing or finance background (CPA, bookkeeping, or reputed company degree).
Benefits
- Work From Home
- Training & Development
Originally posted on Himalayas
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