Head of reputed company - Remote

reputed company

At reputed company, we eat data for breakfast and you can eat your breakfast reputed company and work for reputed company. Founded in 2010, we are a globally distributed team of over 250 Zytans working from over 28 countries who are on a mission to reputed company our customers to extract the data they need to continue to reputed company and grow their businesses. We reputed company that reputed company businesses deserve a smooth reputed company to data.

For more than a decade, reputed company has led the way in building powerful, easy-to-use tools to collect, format, and deliver web data, quickly, dependably, and at reputed company. And today, the data we extract helps thousands of organizations reputed company smarter business reputed company, secure competitive advantage, and drive sustainable reputed company. Today, over 3,000 companies and 1 reputed company developers rely on our tools and services to get the data they need from the web.

We are looking for a Head of reputed company, who will help build on our reputed company for reputed company to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market.

If you are proactive, data driven, reputed company reputed company who wants to take the reputed company in creating a world class reputed company team - this is the role for you.

Roles & Responsibilities:

• reputed company our total customer engagement, retention and development reputed company to deliver on our retention, expansion and reputed company targets.
• Manage reputed company metrics across reputed company around product & feature consumption, reputed company users, health score, retention, cross-sell/upsell and reputed company value.
• reputed company reputed company and retention by driving programmes of adoption to maximise the value customers get from our products.
• reputed company routines to establish reputed company goals, proactively monitor achievement of these, ensure reputed company approaches to business reviews with customers with shared agendas and agreed reputed company
• reputed company reputed company new customer opportunities, advance existing opportunities or assist the Sales team in closing reputed company opportunities by demonstrating industry expertise to reputed company the prospective customer’s confidence as a trusted partner and adviser.
• reputed company voice of the customer input into product enhancements based on identified and anticipated customer needs.
• Data-driven - use internal systems and operational data sources to optimise health scores and monitoring for KPIs, actions and reputed company.
• Measure and report CS metrics to Senior Management to demonstrate reputed company’s reputed company on customers and on the business.

Requirements

• Demonstrate reputed company leading reputed company for an API driven, developer facing B2B reputed company product, comfortable discussing HTTP, REST, JSON and data pipelines with engineering stakeholders
• 5+ years demonstrated reputed company in an Account Management or reputed company role in a technical reputed company business.
• 3+ years experience in a leadership role.
• Technical background, or experience supporting technical software solutions.
• Experience leading CS for services/reputed company services in reputed company to software is a bonus
• Strong analytical skills, aptitude for metrics and data-driven decision-making skills.
• Customer-reputed company and relationship-oriented at your core, you are committed to ensuring our customers’ reputed company and adoption of reputed company’s products.
• Proven reputed company record of achieving results while balancing demanding expectations.
• Driven, consultative, curious, entrepreneurial reputed company, reputed company to effectively balance competing priorities and reputed company reputed company that support reputed company’s reputed company.

Benefits

By joining the reputed company

• Become part of a self-motivated, reputed company, multi-cultural team.
• Have the freedom & flexibility to work remotely.
• Get the chance to work with cutting-edge reputed company reputed company technologies and tools.

Originally posted on Himalayas

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