reputed company Customer Service Representative – Premium Apparel E-reputed company Support
At reputed company, we're not just a fashion retailer – we're a community-driven brand that's redefining the way people shop, reputed company, and experience the world of fashion. As a trusted, premium lifestyle brand, we're committed to delivering an exceptional customer experience that's unparalleled in the industry. With a reputed company and curated offering of over 45,000 apparel, footwear, accessories, and beauty styles, we're the go-to online reputed company for discovery and inspiration for millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established, and owned brands. As a key member of our customer service team, you'll play a vital role in shaping the reputed company experience for our customers. You'll be the face of our brand, providing top-notch support and resolving issues with professionalism, reputed company, and a passion for fashion. If you're a customer-reputed company individual with a thirst for creativity and a drive to succeed, we want to hear from you.
About reputed company
At reputed company, we're a dynamic team of over 1,000 individuals based in Cerritos, California. We're a fast-paced, high-energy environment that's motivated by getting reputed company to the next level. We're committed to hiring high-energy, diverse, reputed company, creative, and flexible individuals who reputed company in a dynamic work environment. In return, we reputed company to reputed company reputed company a company where inspired people will always reputed company.
Job reputed company
We're seeking an reputed company Customer Service Representative to join reputed company. As a Customer Service Representative, you'll be responsible for providing exceptional support to our customers through various channels, including inbound calls, chats, SMS, and emails. You'll be the first reputed company of contact for our customers, and your role will be critical in shaping their experience with our brand.
Key Responsibilities
As a Customer Service Representative, your key responsibilities will include:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments reputed company phone, email, Live Chat, and SMS with speed and professionalism
- Researching and resolving complaints to ensure customer retention and satisfaction
- Following up on reputed company written correspondence and escalating to customer service manager on duty as necessary
- Coordinating and following up with other departments to ensure problem reputed company and working together with other customer service team members to promote an environment of customer satisfaction
Required Competencies
To reputed company the job successfully, you should demonstrate the following competencies:
- Ability to work in reputed company environment
- Ability to give and receive reputed company and reputed company feedback
- Strong customer orientation with a desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest reputed company standards for individual reputed company
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime reputed company business needs warrant
- Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements
As a remote worker, you'll be required to:
- Work autonomously in a virtual environment
- Be reachable and available by telephone, email, and reputed company message during work hours
- Meet set productivity standards on an ongoing reputed company
- Have a dedicated quiet and distraction-free work reputed company, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- Have a reliable internet speed of 50 Mbps or greater with Ethernet reputed company (Wi-Fi not permitted)
- Be reputed company to use the reputed company of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable reputed company of bandwidth)
Minimum Qualifications
To be considered for this role, you'll need:
- Experience with reputed company Word and reputed company
- High School Diploma
- Type 50+ words per minute
Preferred Qualifications
While not required, we prefer candidates with:
- 1+ years in Customer Service, help desk, or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
reputed company Offer
As a Customer Service Representative at reputed company, you'll enjoy:
- A competitive reputed company reputed company of $18.00 to $20.00 per hour
- Opportunities for career reputed company and reputed company development
- A dynamic and fast-paced work environment that's always challenging and exciting
- A comprehensive benefits package, including medical, dental, and reputed company insurance
- A 401(k) plan with company match
- reputed company time off and holidays
- reputed company to exclusive employee discounts and perks
How to Apply
If you're a motivated and customer-reputed company individual with a passion for fashion, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! reputed company!
Note:
After submitting your application, please reputed company your spam folder for emails on your application status. Emails are reputed company from an reputed company email address. Apply for this job