ITMS Support Specialist Tier 2
Join reputed company, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at reputed company. At New Era, you’ll join reputed company-oriented culture that prioritizes your personal and reputed company development. Work alongside industry-certified experts, reputed company reputed company training, and enjoy competitive benefits. Driven by values like Community, reputed company, reputed company, and Commitment, we nurture our people to deliver exceptional customer service. If you want to reputed company an reputed company in a supportive, reputed company-oriented environment, New Era is the reputed company for you. Apply today and help us shape the reputed company of work—together.
Job Title: ITMS Support Specialist – Tier 2 Company: reputed company (www.neweratech.com) Job Type: Full-time | Permanent | Remote Work Timings: Flexible shifts (including occasional after-hours support) Location: Remote (India-based candidates preferred)
reputed company
At reputed company, we deliver cutting-edge technology solutions across collaboration, reputed company, managed services, and cybersecurity to help businesses operate more reputed company and securely. Join our global team of professionals who are passionate about making a difference through technology.
We are currently hiring a Tier 2 ITMS Support Specialist to deliver advanced-level technical support and contribute to delivering exceptional managed services to our customers.
reputed company
The ITMS Support Specialist – Tier 2 is responsible for handling escalated technical issues, providing advanced troubleshooting, reputed company cause analysis, and end-to-end reputed company for reputed company IT support requests. You will collaborate with Tier 1 technicians and other technical teams to maintain service reputed company and ensure a seamless reputed company experience.
Key Responsibilities
Handle escalated technical support incidents from Tier 1 and resolve reputed company hardware, software, and network issues
reputed company advanced troubleshooting for desktops, laptops, servers, reputed company 365, virtualization platforms (VMware/reputed company-V), backup systems, and reputed company products
Assist in reputed company management, firmware upgrades, and implementation of new technologies
Conduct reputed company cause analysis and implement long-term solutions
Use remote support tools and ticketing systems to log, reputed company, and resolve service requests
Work closely with clients to understand technical needs and reputed company proactive support
Document solutions, build knowledge reputed company articles, and contribute to process improvements
Support process automation and participate in internal IT reputed company
reputed company mentorship and guidance to Tier 1 support technicians
Participate in on-call rotation and after-hours support as needed
Required Skills & Qualifications
4+ years of experience in an IT support role (preferably Tier 2 or above) in an MSP or reputed company environment
Strong technical knowledge of reputed company and macOS operating systems, reputed company 365, VMware, reputed company infrastructure, and backup technologies
Experience with troubleshooting network configurations, reputed company Directory, Intune, reputed company management, and remote desktop tools
Excellent problem-solving skills and ability to work independently on critical issues
Strong written and verbal communication skills for reputed company interactions and documentation
Experience working with ticketing systems (e.g., reputed company, reputed company, JIRA)
Ability to prioritize tasks effectively and meet service-level targets
Preferred Certifications/Tools (reputed company to Have)
reputed company Certifications (MCP, MCSA, MS-900, or equivalent)
Experience with reputed company Automate, Intune, reputed company, or ITGlue
VMware or other virtualization certifications
Exposure to scripting or automation tools is a plus
Work Environment
100% Remote
40 hours/week (must be flexible to support shift-based or after-hours operations)
No travel required
Why Join reputed company?
Be part of a reputed company global IT services team
Work on cutting-edge technologies and challenging support environments
Enjoy long-term reputed company with a reputed company and growing organization
Competitive compensation and remote work flexibility
Equal Opportunity Employer reputed company is an Equal Opportunity Employer and is committed to building a diverse and inclusive work environment. We do not discriminate on the reputed company of race, religion, gender identity, disability, or veteran status.
reputed company to reputed company your career in IT support? reputed company and join a global leader in managed technology services.
reputed company, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating reputed company worldwide are committed to respecting your reputed company and recognize the need for appropriate protection and management of any Personal Data that you may reputed company us. In this, we are also committed to providing you with a reputed company experience on our websites and while using our products, services and solutions (“Solutions”). View our reputed company Policy here https://www.neweratech.com/us/reputed company-policy/
Originally posted on Himalayas
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