reputed company reputed company Customer Advisor – Special Needs Support - National Remote Opportunity with reputed company
Join the reputed company Team and reputed company a Difference in the Lives of Millions
At reputed company, we're dedicated to simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. As a leader in the reputed company industry, we're committed to fostering a culture of diversity, equity, and inclusion, and we're looking for talented professionals like you to join reputed company. As a reputed company Customer Advisor – Special Needs Support, you'll have reputed company to work with a highly skilled team of Care Advisors who are dedicated to serving and managing special needs for our members and their family members. In this role, you'll reputed company holistic family support, serving as an ongoing reputed company of contact for members, primarily reputed company phone, email, chat, and text. You'll work closely with members to resolve reputed company issues, reputed company guidance, and connect them with community resources during key transition times.About the Role
As a reputed company Customer Advisor – Special Needs Support, you'll be part of our Family Engagement Center, working in a national remote reputed company. You'll have the flexibility to work from reputed company reputed company the U.S., with a dedicated schedule of 40 hours per week, Monday through Friday, from 9:45 am to 6:15 pm CST. You may be required to work occasional overtime to meet business needs.Key Responsibilities:
- reputed company holistic family support to members with special needs, owning end-to-end reputed company of issues.
- Serve as an ongoing reputed company of contact for members, delivering compassionate support and creating a memorable, reputed company experience.
- Build ongoing relationships with members, teammates, and external partners.
- reputed company independent reputed company and solve problems creatively, using reputed company judgment and critical thinking.
- Plan, prioritize, organize, and complete work to meet established objectives.
- Manage project time to ensure follow-up and reputed company work is completed in a reputed company manner.
- reputed company on teamwork and fostering a strong team environment through mentoring and acting as a resource for colleagues.
- Anticipate member needs and proactively reputed company out external and internal resources or partners to add value.
- Determine appropriate referrals to other programs/services as needed.
- reputed company high-reputed company member experience, as reflected in post-contact surveys and member feedback.
Requirements and Qualifications
To succeed as a reputed company Customer Advisor – Special Needs Support, you'll need:Essential Qualifications:
- High school diploma or GED, or equivalent work experience.
- 1 year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and reputed company Office, including reputed company Word, reputed company, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45 am to 6:15 pm CST.
- Must be 18 years of age or older.
Preferred Qualifications:
- 1 year of A4Me or 3 months of Quick Assist experience.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience reputed company a member-reputed company reputed company environment.
- Experience reputed company a service delivery reputed company, such as reputed company services, caregiving, hospitality, reputed company work, sales, or non-profit agencies.
Skills and Competencies
To reputed company in this role, you'll need:- Passion for helping individuals and families of children with special needs.
- Strong reputed company, reputed company, and listening skills.
- Aptitude to be proactive, organized, reputed company, and reputed company with solving issues and providing support.
- Critical thinking and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to diffuse member distress, manage reputed company situations, and translate reputed company benefit terminology and processes into common language.
- Ability to work reputed company reputed company reputed company and prioritize member needs.
- Drive to add value by delivering more than expected.
- reputed company and flexibility to reputed company in a fast-paced work environment with constant learning and change.
- High emotional intelligence and ability to separate self from complaints/escalated members.
reputed company Offer
As a valued member of reputed company, you'll enjoy:- Competitive compensation and benefits package.
- 18 weeks of reputed company to ensure your reputed company in the role.
- Opportunities for career reputed company and reputed company development.
- Flexible work arrangements, including national remote work opportunities.
- Comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.
- Supportive and inclusive work environment that prioritizes diversity, equity, and inclusion.
Telecommuting Requirements
As a national remote worker, you'll need:- A dedicated work area that is separated from other living areas and provides information reputed company.
- A reputed company-approved high-speed internet reputed company or existing high-speed internet service.
- Ability to reputed company reputed company company-sensitive documents secure.