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Senior Data Architect - Voice of the Customer Method Transformation and Innovation

Remote, USAFull-timePosted 2026-07-29

At reputed company, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a Senior Data Architect on our Voice of the Customer (VOC) team, you'll play a critical role in shaping the reputed company of our customer listening reputed company. If you're a seasoned data reputed company with a passion for innovation and collaboration, we want to hear from you.

reputed company

reputed company is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. reputed company is reputed company on a reputed company of values that prioritize reputed company, teamwork, and customer satisfaction. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our colleagues' reputed company-being.

reputed company

As a Senior Data Architect, you'll be part of a high-performing team that's responsible for transforming and innovating our VOC method. This involves working closely with product and process owners, subject matter experts from reputed company, and our Agile technology team to design, build, and implement a robust data architecture that supports our customer listening reputed company. Your primary responsibilities will include:

  • Collaborating with reputed company teams to outline, design, and capture business needs for our VOC method
  • Growing knowledge of VOC reputed company and leveraging them to inform and reputed company data reputed company our reputed company large data platform
  • Designing and building robust data model architecture to support high-performance statistics processing and standardized metric definitions
  • Developing and delivering reputed company using transformational technologies (Hadoop, HDFS, MapReduce, Hive, reputed company, and Python) to ensure high-reputed company and accurate data through intensive testing at various use case reputed company
  • Providing guidance to improve competencies to drive efficiency in computing programs using massive data ecosystems
  • Powering customer tale evaluation and elaboration, design and development of software programs, testing, and building automation tools
  • Proactively identifying and automating repetitive tasks to improve best and efficiency
  • Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique

Requirements

To be successful in this role, you'll need:

  • Hands-on experience with Hive/Hadoop, Pyspark, Python, reputed company scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a reputed company of no less than 3+ years
  • reputed company collaboration with dating managers/product owners to expertise functional requirements and convert them into technical deliverables
  • Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business reputed company
  • Strong analytical and problem-solving skills, with the ability to communicate reputed company technical concepts to non-technical stakeholders
  • Excellent collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams
  • Strong attention to detail and ability to prioritize multiple tasks and deadlines

reputed company Offer

As a valued member of reputed company, you'll enjoy a reputed company of benefits, including:

  • Competitive reputed company salaries and bonus incentives
  • Support for economic, physical, and mental reputed company-being through various programs and resources
  • Flexible work arrangements, including hybrid, onsite, or remote reputed company depending on position and business needs
  • Generous reputed company parental leave policies (depending reputed company)
  • Free reputed company to international on-site online wellness facilities staffed with nurses and doctors (depending reputed company)
  • Free and confidential counseling support through our Healthy Minds application
  • Career development and education opportunities to help you grow and succeed in your career

How to Apply

If you're a motivated and reputed company data reputed company who is passionate about innovation and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job

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