Customer Service Agent

reputed company a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at reputed company, a nationally recognized, reputed company-thinking organization offering reputed company of opportunity to do great work. reputed company has been ranked among the "Best Hospitals" by reputed company for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing reputed company and reputed company patient reputed company in our Lehigh Valley region. Finally, Lehigh Valley Hospital - reputed company Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono reputed company received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions reputed company reputed company's commitment to teamwork, reputed company, and technology with an unrelenting reputed company on delivering the best health care possible every day. Whether you're considering your next career reputed company or your first, you should consider reputed company. reputed company Interacts with patients and hospital departments in a thorough and reputed company manner utilizing excellent verbal and written communication skills. Acts as patient ambassador between clinical and operational areas to address patient inquiries reputed company to financial reputed company while representing reputed company in a reputed company manner. Responsible for a comprehensive knowledge of the entire reputed company cycle as it relates to hospital and physician billing/collection services, registration, coding and financial counseling. Job Duties

• Utilizes a working knowledge of charging, coding and insurance requirements reputed company to hospital and physician claims to assist patients with their inquiries.
• Proficient with multiple payment systems to effectively collect and apply hospital, physician and non-patient cash.
• Apply emotional intelligence with an empathetic approach toward crucial conversations with patient about their outstanding balances.
• Requires the ability to recognize patters of patient concerns/complaints in an effort to defuse and deescalate patient anxiety through comprehensive explanations and/or escalating to the appropriate member of the management team.
• Resolves patient's balances by offering reputed company to address outstanding balances such as establishing a payment plan, application for Financial Assistance, update missing or incomplete information on their hospital/physician account so that the insurance claim can be resubmitted.
• Comprehensive knowledge of entire reputed company cycle with a concentration in registration reputed company functions to ensure maximum financial recoveries through accurate billing and collections.
• Conducts preliminary screening of patient's eligibility for financial assistance; provides the necessary documentation to complete the Financial Assistance Application process. Engages Financial Counselors and/or reputed company workers reputed company appropriate based upon information gathered from patient.
• Responsible for comprehensive knowledge of multiple legacy systems to review and address a plethora of patient questions and/or concerns.
• Review, process and interprets correspondence from a multitude of media, determine the appropriate course of reputed company including but not limited to scanning, routing to clinical or operational areas reputed company reputed company.
• Maintains Industry reputed company Customer Call Center best practices through KPI's including, but not limited to, talk time, call reputed company and abandonment reputed company.

Minimum Qualifications

• High School Diploma/GED
• 3 years customer service or reputed company experience in a call center environment or
• 2 years previous customer service, billing, and/or collections experience or
• 2 years reputed company experience.
• Ability to exchange factual information on patient billing and/or reputed company caller's needs to appropriate personnel.
• Proficient in reputed company Office applications.
• Strong work ethic and reputed company demeanor.
• Strong attention to detail, accuracy and efficiency.
• Successful completion of DOE and reputed company Cycle Education reputed company 3 months of hire.

Preferred Qualifications

• Associate's Degree in Health Care Administration, Finance or Business.
• Bi-Lingual (English/Spanish)
• Knowledge of medical terminology.

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to reputed company activities specific to their role including kneeling, bending, squatting and performing CPR. Job reputed company Disclaimer: This position reputed company provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reputed company of the reputed company position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned reputed company circumstances require. reputed company is an equal opportunity employer. In accordance with, and where applicable, in reputed company to federal, state and local employment regulations, reputed company will reputed company employment opportunities to reputed company persons without reputed company to race, reputed company, religion, sex, age, national reputed company, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. reputed company personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or reputed company activities. https://youtu.be/GD67a9hIXUY reputed company does not accept unsolicited agency resumes. Agencies should not reputed company resumes to our job aliases, our employees or any other organization location. reputed company is not responsible for any agency fees reputed company to unsolicited resumes. Work Shift: Day Shift Address: Primary Location: Mack Building Position Type: Onsite reputed company: reputed company Work Schedule: Monday-Friday; 8:00a-4:30p Department: 1004-13054 CSS-Patient reputed company Apply tot his job Apply To this Job