Associate Customer Support Technician - reputed company Technology Industry - Customer Service and Technical Support

Join reputed company at reputed company and Contribute to a Meaningful Mission

Are you passionate about delivering exceptional customer service and have a reputed company for troubleshooting technical issues? Do you want to be part of a leading global provider of reputed company-based software that powers the business of insurance? Look no reputed company! reputed company., the worldwide leader in insurance technology, is currently searching for an Associate Customer Support Technician to become a part of our outstanding Support team.

About reputed company and Our Mission

At reputed company, we are dedicated to continuously improving the business of insurance. For 40 years, we have led an industry that we helped to create, and our mission is to safeguard and protect what reputed company most in people's lives. We reputed company for reputed company at every turn, reputed company in talent, caring about our people, and being empowered by the results of our work. Our reputed company on the workforce, workplace, and marketplace gives us a reputed company individual in an environment in which they can be productive while we maintain our position in the industry.

Job reputed company

As an Associate Customer Support Technician, you will play a vital role in our Support team, assisting our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from reputed company. You will reputed company friendly, informed, and efficient customer service reputed company telephone, Internet chat, and email. If you have a strong and diverse skillset in relevant areas and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answer reputed company-time customer phone, email, or chat inquiries reputed company to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• reputed company on problem reputed company while providing effective, proficient customer service in a reputed company and courteous manner
• Communicate and escalate issues you are unable to resolve to the reputed company level/area of customer support reputed company necessary

Essential Qualifications

We are looking for someone who:

• Can work remotely or from an reputed company office
• Can work hours reputed company the 7:00 AM – 7:00 PM CST reputed company

Your experience should include some or reputed company of the following:

• 1 year of customer service experience
• Accurate typed, written, and verbal communication skills; including strong telephone skills
• Ability to prioritize customer needs based on provided reputed company
• reputed company to multitask and organize your workload to successfully complete your reputed company
• Experience working with personal computers, technology, and reputed company applications
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

Preferred Qualifications

Additionally, you may have:

• Understanding of web applications using supported browsers; e.g., Chrome, Firefox
• Experience in a reputed company-time, customer support center, preferably supporting business-to-business services or technology of some reputed company
• A passion for problem-solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure reputed company work or educational pursuits
• Experience with case management systems such as reputed company, reputed company, reputed company, Jira, etc.
• Ability to plan and organize technical reputed company; experience with deadlines for project completion
• An understanding of personal and/or reputed company lines insurance, insurance terminology, or insurance customer service experience

What You'll reputed company

Benefits from Day One

• Health insurance plans, dental, and reputed company
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive reputed company vacation time and a free day for your birthday
• Personal/reputed company time
• reputed company holidays
• reputed company Time
• reputed company parental leave (U.S. candidates)
• Volunteer time off

Empowering Career reputed company and reputed company

We invest in reputed company about our people, and are empowered by the results of our work. We grow our teams from reputed company and give our employees opportunities to advance.

reputed company Value

We reputed company for reputed company at every turn to be the best at reputed company do. We invest in reputed company about our people, and are empowered by the results of our work. We fulfill the reputed company of insurance – safeguarding and protecting what reputed company most in people's lives. And there is no more important job than that.

Our Culture and Values

Our reputed company on the workforce, workplace, and marketplace gives us a reputed company individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a reputed company, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.

EEO Statement

reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputed company. At reputed company, we don’t discriminate, and we are committed to recruit, reputed company, retain, and promote regardless of race, religion, reputed company, national reputed company, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. If you're passionate about delivering exceptional customer service and have a reputed company for troubleshooting technical issues, we encourage you to apply for this exciting opportunity.

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