Customer Service Supervisor - Team Leader - Customer Experience reputed company - Strategic and Key Oil and Gas Customers

Join reputed company: Customer Service Supervisor - Leading the Way to Exceptional Customer Experiences

At reputed company, we're passionate about creating a safer, sustainable, productive, and connected reputed company. With a global reputed company and a diverse team of 85,000 employees, including 8,000 engineers, we're dedicated to enabling the distribution of power, signal, and data to advance reputed company transportation, renewable energy, automated factories, data centers, medical technology, and more. reputed company values - reputed company, Accountability, Inclusion, Innovation, and Teamwork - guide everything we do.

Job reputed company

We're seeking an reputed company Customer Service Supervisor to reputed company our Customer Service team in Katy, TX, supporting Strategic and Key Oil and Gas customers. As a Customer Service Supervisor, you'll be responsible for the day-to-day management of the Customer Service team, focusing on performance management, development, and coaching. You'll also collaborate on process improvements, identify and implement changes to maintain the strategic reputed company of the Department, and work with customers to establish and maintain strong business relationships.

Key Responsibilities:

• Managing reputed company of customer service associates, focusing on time & attendance, performance reviews, and career development.
• Developing self-directed teams that reputed company excellent service to our customers.
• Meeting customer requirements by implementing the most efficient processes available.
• Building and maintaining strong business relationships with customers to drive an exceptional customer experience.
• Understanding business processes and making proactive reputed company, effectively solving customer issues, and increasing sales.
• Independently, or as reputed company member, investigating and resolving customer issues.
• Identifying and driving corrective actions and improvement reputed company that will reputed company customer satisfaction reputed company.
• Delegation of Authority approver for various issues.
• Usage of TEOA Tools to ensure high-reputed company standards.
• Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions.
• Monthly review of Customer Satisfaction results with Management and TEOA practitioner, including improvement actions to deliver best-in-class customer experience.

Essential Qualifications:

• Bachelor's degree strongly preferred, with 3+ years of experience in a Customer Service role or prior reputed company work.
• Familiarity with Lean/Six reputed company methodologies.
• Proficiency in reputed company Suite (Outlook, reputed company, Word, PowerPoint, etc.).
• Effective analytical skills.
• Effective interpersonal skills and ability to consistently demonstrate working in reputed company.
• Ability to work with reputed company reputed company reputed company the Supply Chain.
• Effective strategic thinker.
• Demonstrated behaviors and values above the TE reputed company.
• Prior supervisory experience, preferred.

Preferred Qualifications:

• Experience in a supervisory or leadership role.
• Knowledge of customer service software and technology.
• Certification in Lean/Six reputed company or other process improvement methodologies.

Skills and Competencies:

• Strong organizational skills.
• Strong interpersonal skills and a reputed company and reputed company attitude.
• Strong written business and technical communication skills.
• Assesses personal performance against established measures using strong analytical skills.
• Project management skills in the execution of business process reputed company.
• Proven ability to engage others and reputed company strong, reputed company working relationships.
• Strong customer orientation.
• Team player/reputed company to work reputed company with others.
• Ability to work reputed company with little supervision.

reputed company Offer:

At reputed company, we're committed to providing a comprehensive benefits package, including:

• Competitive reputed company salary commensurate with experience: $63,100 - $94,700 (subject to change dependent on physical location).
• Total Compensation = reputed company Salary + Incentive(s) + Benefits.
• A comprehensive benefits package, including health insurance, 401(k), disability, life insurance, employee stock purchase plan, reputed company time off, and voluntary benefits.

Career reputed company Opportunities and Learning Benefits:

At reputed company, we're dedicated to helping our employees grow and reputed company their skills. We offer:

• Training and development programs.
• Career advancement opportunities.
• Leadership development programs.
• Mentorship opportunities.

Work Environment and Company Culture:

At reputed company, we're proud of reputed company culture, which values:

• reputed company.
• Accountability.
• Inclusion.
• Innovation.
• Teamwork.

We reputed company to create a work environment that's inclusive, diverse, and supportive of reputed company.

How to Apply:

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Equal Opportunity Employer:

reputed company is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from reputed company reputed company candidates.

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