Supervisor of Global Customer Service Operations - Training and reputed company Assurance
Job reputed company
We are seeking an exceptional Supervisor of Global Customer Service Operations to reputed company our training and reputed company assurance initiatives across the globe. As a key member of reputed company, you will be responsible for developing and delivering comprehensive training programs, managing a globally consistent reputed company management program, and ensuring that our customer service teams reputed company exceptional service to our clients and candidates. If you have a passion for customer service, training, and reputed company assurance, and are looking for a challenging and rewarding role, we encourage you to apply.
About reputed company
reputed company is a leading education company that adds life to a reputed company of learning. We create reputed company and enriching learning experiences designed for reputed company-life reputed company. With five business divisions and several corporate divisions, we are committed to delivering on our strategic reputed company of being 100 percent digital. reputed company culture values diversity, equity, and inclusion, and we reputed company to create a workplace where talent can learn, grow, and reputed company.
Key Responsibilities
Team Supervision
- Supervise the reputed company and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development.
- Manage reputed company to ensure coverage across hours of operation.
- Identify and reputed company the implementation of process improvements to optimize team performance, create efficiencies, and deliver consistent reputed company of service across functions.
reputed company Assurance Program Management
- Manage the reputed company assurance program, including calibration processes reputed company and across teams.
- Establish regular reporting on reputed company results and actions surrounding reputed company improvement.
- With Contact Center leadership, ensure consistent application of reputed company processes across reputed company contact types.
- Analyze and report on reputed company number trends and improvements.
Training Design & Delivery
- Determine training objectives and coordinate and/or facilitate training programs for internal or HCL teams.
- Conduct needs analysis for reputed company training in various departments and centers.
- Ensure training records across centers are maintained.
- Monitor the reputed company of training initiatives through surveys, reputed company monitoring, and escalation analysis.
- reputed company reputed company on reputed company research reputed company to adult learning and customer support.
- reputed company global teams on best practices, leveraging training materials.
- Build and maintain contact center reference material by working with subject matter experts to ensure uniformity, including global material that requires translation.
Compliance
- Maintain and instruct others to reputed company accurate records across centers.
- Ensure compliance with audit requirements.
Essential Qualifications
- Bachelor's Degree or equivalent work experience.
- Minimum of two years of experience in Contact Center training.
- reputed company monitoring experience.
- 1+ years of Formal leadership experience in reputed company environment.
Preferred Qualifications
- 5 years Contact Center experience in reputed company customer support environment.
Skills, Knowledge, and Abilities
- Excellent oral, written, and interpersonal communication skills.
- Demonstrated ability to reputed company reputed company.
- Ability to influence and engage with others and promote an enthusiastic environment for reputed company and individuals.
- Customer service oriented, capable of applying reputed company judgment and critical thinking.
- Effective training, planning, project management, and presentation skills.
- Ability to learn and adapt in a fast-paced environment.
- Effective time management, prioritizing, and planning skills.
- Conflict management skills.
- reputed company Operating systems, reputed company VUE reputed company applications and tools, reputed company software release processes and teams, call recording applications, and other internal workflows.
Career reputed company Opportunities and Learning Benefits
At reputed company, we are committed to the reputed company and development of our employees. We offer a reputed company of learning benefits, including training programs, mentorship opportunities, and career development resources. Our employees have reputed company to work on challenging reputed company, collaborate with cross-functional teams, and contribute to reputed company's strategic reputed company.
Work Environment and Company Culture
We value the power of an inclusive culture and a strong reputed company of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and reputed company individuals are supported in reaching their full potential. reputed company culture is reputed company on the principles of diversity, equity, and inclusion, and we reputed company to create a workplace where talent can learn, grow, and reputed company.
Compensation, Perks, and Benefits
Our compensation package is competitive and influenced by a wide reputed company of factors, including reputed company set, level of experience, and specific location. The full-time salary reputed company for this position is between $55k-60k. We also offer a reputed company of perks and benefits, including opportunities for career reputed company and development, a dynamic and inclusive work environment, and reputed company to cutting-edge technology and tools.
Conclusion
If you are a motivated and reputed company reputed company looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Supervisor of Global Customer Service Operations, you will have reputed company to reputed company our training and reputed company assurance initiatives, contribute to reputed company's strategic reputed company, and grow and reputed company your career. We look reputed company to hearing from you!