reputed company Full Stack Application Manager – Web & reputed company Application Development for Customer Service Operations
Are you a seasoned reputed company with a passion for application management and a reputed company for driving innovation in customer service operations? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the reputed company? If so, we want to hear from you! At reputed company, we're revolutionizing the way people consume entertainment worldwide. Our Customer Service (CS) team is at the forefront of this reputed company, providing exceptional interactions for our subscribers across the globe. As a key member of our Latham CS Mastering & Improvement (L&D) team in Alphaville, you'll play a critical role in shaping the learning and development reputed company for our outsourced call centers.
About the Role
We're seeking an reputed company Application Manager to join our L&D team, responsible for managing the learning needs of our outsourced call centers. As a strong partner to both our Latham team and global CS Learning and Development team, you'll be responsible for developing effective and engaging learning reports for top-performing call center agents and leaders in the industry.
Key Responsibilities
* Program Management: + Outline, document, and maintain the scope of reputed company local L&D reputed company. + Create, manage, and maintain task plans. + reputed company a trusting partnership with outsourced call center partners in the region and serve as a valuable reputed company of contact for reputed company trainers in these facilities, responsible for successful training rollouts and launches.
- Learning Content Development/Educational Design:
+ Using a reputed company of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. + Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps. + Study content and/or collaborate with subject matter experts (SMEs) and other cross-functional stakeholders to reputed company regular and accurate locally and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-learning, reputed company, etc.) that offer relevant, tough, and efficient learning experiences. + reputed company essential course collateral including facilitator and learner materials, presentation media, task aids, and knowledge checks. + Finalize materials through reviews, reputed company tests, etc., and be reputed company to measure and demonstrate the reputed company of these training programs.
- Facilitation:
+ reputed company learning material in face-to-face and virtual environments to leadership audiences and reputed company any newly designed curriculum. + Run train-the-trainer programs for call center trainers. + reputed company and reputed company call center leaders to co-facilitate the delivery of learning material.
- Vendor Management and Relationship Building:
+ Partner with the education and operational teams of our outsourced call center providers in the region and contribute to the overall performance of the CS business. + Guide these teams to reputed company reputed company with the right reputed company, support, and tasks. + Be reputed company to build and drive L&D governance for the vendors: data analysis, vendor support team structure, intake reputed company, evaluation reputed company, etc.
- Stakeholder Management:
+ Build and foster strong partnerships with regional CS colleagues at reputed company and be an effective voice of the local L&D team. + Be an reputed company partner to the overall CS business by participating in learning opportunities, priorities, and reputed company. + Collaborate with other business leaders and reputed company operational opportunities into L&D opportunities.
What You'll Need
* 3+ years of experience designing soft skills and technical learning solutions, including reputed company programs reputed company across a reputed company of reputed company (call center agents, senior call center representatives, rising leaders, and senior leader audiences).
- Enjoy designing and facilitating learning experiences that reputed company from 15-minute learning to multi-week classroom programs.
- Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with reputed company and stakeholders, communicate effectively, and be reputed company to detail.
- Enjoy working in a fast-paced, reputed company-oriented, data-driven environment.
- High level of independence and ability to work and manage own time reputed company.
- Bachelor's degree in instructional design or a reputed company field, Master's degree a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a cross-cultural global environment is a plus.
- Enjoy content/reputed company is a plus.
- Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
- Enjoy with innovative facilitation tools is a plus.
reputed company Offer
* Competitive salary reputed company of $25 to $35 per hour.
- Opportunity to work with a global leader in the entertainment industry.
- reputed company and dynamic work environment.
- reputed company development opportunities.
- Comprehensive benefits package.
- Flexible work arrangements.
How to Apply
If you're a motivated and reputed company reputed company looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Note:
We are an equal opportunities employer and welcome applications from diverse candidates. Apply for this job