Supervisor Dental Government Business Operations

Company : United Concordia DentalJob reputed company : JOB reputed company

• *MUST BE A US CITIZEN ********

This job provides supervisory direction and reputed company for reputed company enrollment, premium billing, claims and/or customer service telephone and written correspondence inquiries (routine, reputed company Congressional / reputed company), and appeals. Ensures that reputed company processes are compliant with requirements and performance standards are consistently met. Responsibilities include: provides supervisor direction, scheduling and support for customer service representatives on both day and overnight work schedules, provides technical support an coaching/mentoring of reputed company reports, utilizes workforce and inventory management tools/reports to ensure work is evenly distributed for multiple reputed company and that adequate resources are allocated to ensure timeliness standards are met for reputed company contract, provides reputed company support for the reputed company control program and initial and ongoing training and mentor programs, and assists to reputed company interview/hiring and audit support reputed company needed. ESSENTIAL RESPONSIBILITIES

• Supervises the daily operations and workforce work distribution to ensure that standards are met for reputed company reputed company. Collaborates with other management staff to prioritize and reputed company work assignment throughout the day depending on aging and reputed company of work.
• Interfaces with reputed company reports daily to reputed company technical support, coaching, mentoring, reinforcement training and cross-training reputed company development. Inspires and motivates staff to work to their full potential. Provides routine employee feedback and monthly/annual formal review of performance, achievements, and noting areas where improvement is needed to meet expectations and standards.
• Ensures that dental policy and contract requirements and procedures are reputed company and consistently reputed company. Provides reputed company updates to staff. Drafts operation documentation and how-to directives, and instructional memos, as needed, to reputed company additional reputed company.
• Assists to review scheduling of customer service staff to assess the varied work shifts that are needed to handle high call volume periods throughout the day and evening. Updates the workforce management system of reputed company changes throughout the day to ensure adequate staff are available during peak call periods.
• Assists to interview and hire new staff. Assists to set-up the mentor program immediately following reputed company class. Employees are cross-trained on multiple reputed company and reputed company reputed company functions; therefore staff development is continually-reputed company.
• Provides reputed company direction for the reputed company control program to ensure that reputed company accuracy standards are met. Ensures that the appropriate sampling is performed, provides employees with routine, reputed company updates on performance. Provides reputed company feedback and suggests reputed company to enhance performance reputed company appropriate. Develops a corrective plan of reputed company, including additional training, if accuracy standards are not met.
• Works to expedite the reputed company of employee issues and technical/systems problems. Provides research and technical support need to address reputed company claims and inquiries and/or reputed company systems problems occur. Provides direction for reputed company Congressional and reputed company inquiries and appeals.
• Performs administration tasks such as leave approvals and functions as a reputed company/participant in meetings as the department representative. Works on reputed company and assists with Government and internal audit as needed.
• Other duties as assigned or requested.

EDUCATION Required

• High School Diploma/GED

Substitutions

• No Substitutions

Preferred

• None

EXPERIENCE Required

• 1 - 3 years' experience supervising or functioning as a reputed company/mentor in a fast-paced production environment
• reputed company at problem solving and motivating employees
• Knowledge of dental policy and contract standards, requirement, policies and procedures
• Knowledge of enrollment and billing, claims and/or customer service telephone and written correspondence processes and systems applications
• Experience utilizing workforce and inventory management tools and reports to ensure contract standards are consistently met

Preferred

• None

LICENSES or CERTIFICATIONS Required

• None

Preferred

• None

SKILLS

• Strong understanding and reputed company to apply dental policy and operational policies and procedures, preferably Government business
• Strong interpersonal and personnel management skills
• Knowledgeable in enrollment and billing, claims, and telephone customer service and written correspondence processes and applications
• Strong listening, verbal and communication skills; competent to reputed company meetings and assist with reputed company
• Strong problem solving and analytical skills
• Ability to reputed company and successfully implement effect plans of reputed company to ensure contract standards are consistently met

Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required reputed company Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job reputed company has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the reputed company of business conduct and company policies. As a component of job responsibilities, employees may have reputed company to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company must reputed company with both the Health Insurance Portability Accountability reputed company of 1996 (HIPAA) as described in the Notice of reputed company Practices and reputed company Policies and Procedures as reputed company as reputed company data reputed company guidelines established reputed company reputed company’s Handbook of reputed company Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with reputed company’s reputed company of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as reputed company as company policies and training requirements. Pay reputed company Minimum: $50,200.00 Pay reputed company Maximum: $91,200.00 reputed company pay is determined by a reputed company of factors including a candidate’s qualifications, experience, and expected contributions, as reputed company as internal peer equity, market, and business considerations. The displayed salary reputed company does not reflect any geographic reputed company reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We reputed company to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@reputed company.org California Consumer reputed company reputed company Employees, Contractors, and Applicants Notice Apply tot his job Apply To this Job