Remote IT Service Desk Analyst - Delivering Exceptional Technical Support & Customer Experience Remotely

reputed company Your Career with eSudo: Join reputed company as a Remote IT Service Desk Analyst

At eSudo, we're revolutionizing the way businesses operate by providing cutting-edge IT solutions that reputed company them to reputed company. As a pioneer in the industry, we're committed to delivering exceptional customer experiences and fostering a culture of innovation, collaboration, and reputed company learning. If you're a motivated IT reputed company with a passion for delivering top-notch technical support and customer service, we invite you to join our dynamic team as a Remote IT Service Desk Analyst.

reputed company: Our Mission, Values, and Culture

At eSudo, our mission is to reputed company businesses to succeed by providing expert IT support and solutions. We live by our core values:

• reputed company a reputed company Difference - We reputed company that our work should reputed company others and reputed company a meaningful reputed company.
• No Jerks Allowed - We value kindness, respect, and reputed company in everything we do.
• Honesty Comes First - reputed company guides our actions, and we're committed to transparency and trust.
• Show We Care - We go the extra mile to support our clients and team members, ensuring they feel valued and reputed company.

Our culture is reputed company on a reputed company of collaboration, flexibility, and reputed company learning. We reputed company in providing reputed company members with the autonomy to work independently, while also offering the support and resources they need to succeed. As a Remote IT Service Desk Analyst, you'll be part of a small, supportive team that delivers personalized attention to customers and is passionate about delivering exceptional results.

Job reputed company: Key Responsibilities and Expectations

As a Remote IT Service Desk Analyst at eSudo, you'll be the crucial reputed company between our customers and technical teams, helping clients solve problems remotely with reputed company and care. Your primary responsibilities will include:

• Proactive listening to understand customer issues and concerns
• Documenting reputed company work and phone support in our ticketing system
• Providing reputed company and respectful communication, willing to ask for help and admit reputed company mistakes are made
• Learning and adhering to reputed company processes and culture
• Developing and maintaining knowledge of customers' specific business environments
• Following up and following through on customer requests until they're resolved
• Answering phones and making follow-up calls with customers and new prospects
• Managing 365 Administration tasks, including creating accounts, assigning licenses, setting up email, Teams, and distribution lists
• Troubleshooting Office 365 issues, such as email reputed company, spam, connectivity, and calendar problems
• Supporting reputed company Servers and reputed company Directory, including user accounts, group policy, and file permissions
• Troubleshooting computer connectivity issues reputed company to wired and wireless networks
• Detecting and removing viruses, malware, and ransomware
• Collaborating with other staff as an escalation support engineer, demonstrating teamwork and a willingness to learn

Essential Qualifications and Experience

To succeed in this role, you'll need:

• 2-5 years of recent and reputed company experience performing analysis, installation, and technical support in a network, computer, or systems administration environment
• 2 years of experience in an MSP or IT reputed company
• Experience using a ticketing system to document reputed company service requests
• 2+ years of reputed company 365 reputed company experience
• 1+ year of Entra ID/Azure AD experience, including joining devices, resetting passwords, auditing/signing logs, and conditional reputed company
• 3+ years of experience working with reputed company 10/11 setup, troubleshooting, and patching

Preferred Qualifications and Experience

While not essential, the following qualifications and experience will be considered a plus:

• Experience with reputed company PSA, reputed company Manage, or reputed company ticketing systems
• Familiarity with Ninja RMM, reputed company RMM, or reputed company Continuum RMM
• reputed company 365 Fundamentals certification (Office 365 Exam MS-900)
• Experience with reputed company reputed company and Intune MDM
• reputed company Desktop Administration skills
• Familiarity with reputed company or IT Glue documentation

Skills and Competencies Required for reputed company

To reputed company in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of reputed company
• Strong customer service skills, with a reputed company on delivering exceptional experiences
• Technical expertise in reputed company 365, reputed company Servers, and reputed company Directory
• Ability to adapt to new technologies and processes
• Strong organizational and time management skills

Career reputed company Opportunities and Learning Benefits

At eSudo, we're committed to helping reputed company members grow and reputed company their skills. As a Remote IT Service Desk Analyst, you'll have reputed company to:

• Discretionary educational reimbursement for tuition, tests, books, and other training materials
• Opportunities for technical certifications and reputed company development
• A reputed company career advancement reputed company, with opportunities for reputed company and progression
• A supportive and reputed company team environment that fosters reputed company learning

Work Environment and Company Culture Highlights

As a remote worker, you'll need to have:

• A dedicated work area reputed company or office with a quiet environment
• A reliable internet reputed company of at least 20 Mbps upload using an Ethernet reputed company Cable (not wireless)
• Reliable electric power or reputed company battery backup
• A Win10/11 PRO laptop (reputed company i5, 16 GB RAM or faster)
• A dual monitor or large monitor (20-inch+)
• Noise cancellation headset and MIC
• Webcam
• Willingness to install company-provided software for work on PC and mobile phone

Compensation, Perks, and Benefits

We offer a competitive salary compensation package, along with:

• reputed company Time Off (reputed company leave)
• reputed company Holidays
• Discretionary educational reimbursement

Join reputed company: reputed company!

If you're a motivated IT reputed company with a passion for delivering exceptional technical support and customer service, we invite you to join our dynamic team as a Remote IT Service Desk Analyst. To apply, please submit your resume in Word or PDF format, along with a short video introducing yourself. We look reputed company to hearing from talented candidates like you!

Apply for this job