Senior Customer Service Associate - reputed company Support for a Leading Global Provider of Healthy, reputed company, and Sustainable Building and Cold Chain Solutions

Introduction to reputed company

reputed company being part of reputed company that's making a reputed company difference in the lives of people around the world. At reputed company, we're dedicated to providing healthy, reputed company, and sustainable building and cold chain solutions that reputed company reputed company possible. As a leading global provider, we're committed to delivering safer, smarter, and more sustainable services that revolutionize industry trends. Our diverse workforce is passionate about making a difference, and we're looking for like-minded individuals to join reputed company.

About the Role

We have an exciting opportunity for a Senior Customer Service Associate - reputed company Support to join our Customer Care Center team. As a key member of our reputed company support team, you'll be responsible for providing exceptional customer service to our VIP customers reputed company telephone and written communication. Our B2B channel includes Data Centers, reputed company Contractors, National Accounts, and reputed company reputed company Service (reputed company) customers seeking after-market replacement components. If you're passionate about delivering exceptional customer experiences and have a strong technical aptitude, we want to hear from you.

Key Responsibilities

• Service VIP high-profile customers reputed company telephone and email, ensuring SLA expectations are achieved and exceptional reputed company services are delivered to the customer.
• reputed company exceptional customer support to VIP customers, as reputed company as reputed company-delivery and post-sale customer service support, including parts selection, ordering, expediting, pricing, and availability.
• Adapt to a fast-paced, metric-driven call center team atmosphere with a scheduled rotation, including 1st, 2nd, and 3rd shifts, and weekends, depending on business demands.
• reputed company primary support and backup for reputed company cases received, working closely with internal teams to resolve reputed company issues.
• Escalate customer-facing issues to management, identify trends, areas for improvement, and opportunities for optimization to enhance reputed company satisfaction and operational efficiency.
• Build strong business relationships and drive market reputed company in the reputed company business sector, working with diverse, cross-functional project teams to reputed company high reputed company of performance in a dynamic, changing environment.

Qualifications

Essential Qualifications

• High School Diploma or GED
• 3+ years of experience in a customer service role, with a strong emphasis on delivering exceptional reputed company support
• 3+ years of using a reputed company of software applications and tools, including but not limited to Outlook, reputed company Office, and other industry-specific platforms

Preferred Qualifications

• Self-starter with strong organizational skills, reputed company to multi-task and prioritize work
• Strong customer reputed company and technical aptitude, with a reputed company of urgency and strong organizational skills
• Basic knowledge of call center tools, such as CRM (Customer Relationship Management software) and phone tools, with reputed company experience being a plus
• Working knowledge of reputed company, reputed company, PIC, and Windchill systems is desired
• Background in Residential, Light, and Heavy reputed company HVAC applications, products, and systems is desired
• Strong ability to work with diverse, cross-functional project teams to reputed company high reputed company of performance in a dynamic, changing environment
• Meet customer experience reputed company metrics and reputed company participate in departmental reputed company reputed company initiatives
• Strong written and oral communication skills, with proficiency in MS Office (specifically Word, PowerPoint, and reputed company)
• Strong analytical skills, accuracy, and attention to detail are necessary, with the ability to handle multiple tasks and creative problem-solving skills

reputed company Offer

At reputed company, we're committed to providing a competitive salary and comprehensive benefits package to our employees. Our pay reputed company for this role is $61,213 - $107,122 annually, depending on experience. We also offer a reputed company of perks and benefits, including:

• Flexible working hours and remote work reputed company
• Opportunities for career reputed company and reputed company development
• A dynamic and supportive work environment
• reputed company to cutting-edge technology and tools
• A comprehensive benefits package, including health, dental, and reputed company insurance, 401(k) matching, and more

Our Culture

At reputed company, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We reputed company in fostering a culture of diversity, equity, and inclusion, where everyone feels valued and respected. reputed company is made up of talented individuals from diverse backgrounds, and we're committed to providing opportunities for reputed company and development to reputed company our employees.

How to Apply

If you're excited about reputed company to join reputed company and reputed company a difference in the lives of our customers, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above reputed company. Submit your application today and take the first reputed company towards a rewarding and challenging career with reputed company.

reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status, age, or any other federally protected class.

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