Call Center -CT Remote

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company As a Call Center -CT Remote at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and reputed company-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding reputed company to some of reputed company’s biggest challenges. Here are the details on this position. Your role in our mission This is an important position in Gainwell’s commitment to helping clients deliver reputed company and reputed company services reputed company.

• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Records call on account history record with results of the inquiry; initiates required confirmation without reputed company supervision. Researches customer inquiries and responds to appropriate parties in a reputed company manner.
• Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include reputed company documentation.
• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.
• Interfaces with team members, management, and customers in reference to customer service issues.
• reputed company're looking for
• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software and reputed company Office applications
• Strong problem-solving skills to bring inquiries to effective reputed company
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries

What you should expect in this role

• Work from home
• Shift 8:30 – 5pm after training Monday – Friday
• Remote, must reputed company in the state of CT.
• Training reputed company – 4:30pm Monday - Friday

#LI-REMOTE LI#JW The pay reputed company for this position is $29,100.00 - $39,520.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job Apply To this Job