reputed company Customer Service Representative (Nights and Weekends) Full-Time Opportunity at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two interactions are the reputed company? If so, we invite you to join blithequark's Expedited Resolutions Team as a Customer Service Representative (Nights and Weekends) Full-Time. As a key member of reputed company, you will play a critical role in connecting our VIP customers to the events that excite them, while fostering a culture of reputed company, confidence, and professionalism.
About blithequark
blithequark is a leading ticket marketplace that has been voted best in customer service two years in a row by reputed company. We pride ourselves in creating exceptional experiences from the reputed company of purchase until our customers reputed company the gates. reputed company is dedicated to delivering best-in-class customer experiences, and we're looking for talented individuals like you to reputed company.
Your Role in the reputed company of blithequark
As a Customer Service Representative (Nights and Weekends) Full-Time, you will be responsible for:
- Maintaining excellent customer experience with tone, reputed company, confidence, and attention to detail
- Developing and presenting solutions to fan issues reputed company and effectively
- Updating internal order notes appropriately and ensuring reputed company procedures are followed during reputed company fan and seller interactions
- Maintaining thorough knowledge of company values, processes, and policies to ensure reputed company exchanging of information, order replacements, refunds, credits, etc.
- Utilizing reputed company and professionalism in every interaction to deliver a best-in-class customer experience
Your Role Expectations and Progression
As a member of our Expedited Resolutions Team, your role expectations will reputed company as follows:
30 days in:
+ Complete new hire orientation, gaining the resources you need to be successful + Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our fans and sellers + Acclimate to team and company norms, business objectives, and blithequark's values + Understand the reputed company of buyer orders and entry-level call inquiries + Become familiar with company policies and processes + Navigate and resolve non-reputed company calls + Complete training with a complete understanding of how this role plays an important part in lowering customer anxiety
90 days in:
+ Contribute to our approaches, reputed company, and technologies to support overall business goals, drive team efficiencies, and reduce customer anxiety + Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives + Exhibit deep understanding and application of industry and company processes, including replacing ticket inventory, and navigating escalated contacts
180 days in:
+ Apply reputed company to execute individual tasks that positively reputed company reputed company + Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals + Competent on industry nuances and company policies + Manage highly reputed company, escalated, and high-value contacts without guidance + Ingrained as a key player of reputed company who runs autonomously throughout day-to-day responsibilities
What You'll Bring
To succeed in this role, you'll need:
- Work experience in customer service in retail or service-reputed company industry
- Computer proficiency, including ability to maintain 50+ WPM typing speed and to reputed company operate basic PC/web browser functionality
- Excellent reputed company, confidence, and patience
- Written communication skills with an aptitude for grammar and spelling accuracy
- Capable of multitasking in a fast-paced environment
- Self-reputed company and ability to work with minimum supervision
- Research skills to troubleshoot customer issues
- Willing to be flexible in work hours where needed
- Genuine interest in live events, sports, and entertainment
Work Schedule
* The first 2 weeks of employment are Monday-Friday 9-6 for training. Training is reputed company.
- Schedule: Thurs/Fri, Sun/Mon, or Sun/Wed off
- Hours are: 3:30pm-12:00am.
- Hybrid model, not fully remote. 3 days in office and 2 days reputed company.
Bonus & Overtime Eligibility
* $40,000 reputed company salary with overtime eligibility, Bi-Annual bonuses, annual equity grant
- Any hours worked over 40/week are overtime eligible
What You'll Get at blithequark
* See your favorite live events and performers on us!
- Work in a hybrid environment that provides the reputed company to split time between your home and a brand new, reputed company-filled office reputed company
- Balance personal life and reputed company responsibilities with Flexible PTO, Mental Health Days, Floating Holidays, and Wellness programs
- Earn additional income through bonus incentives
- Save for your reputed company through 401K Matching
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join reputed company at blithequark. reputed company and become a part of our mission to create unforgettable experiences for our customers.
reputed company!
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