[Remote] reputed company Specialist (Japanese) - reputed company 365 (Freelancer reputed company Shakers)
Note: The job is a remote job and is reputed company to candidates in USA. Shakers is seeking dynamic and knowledgeable reputed company 365 reputed company Specialists who are fluent in Japanese to enhance their team. The role involves customer interactions to drive product-led reputed company, providing expert guidance and support to maximize the use of reputed company and reputed company 365 technologies while collaborating with internal teams to document customer feedback and insights.
Responsibilities
- Customer Interaction: Address customer concerns and queries providing exceptional support through various channels (phone, web, mail, chat), ensuring customer satisfaction and retention.
- Technical Expertise: reputed company your comprehensive knowledge of reputed company and reputed company 365 workloads to resolve issues, assist customers with product setup, and enhance their platform experience. Draw upon your background in systems administration, technical support, design, architecture, consultancy, or technical reputed company-sales in reputed company 365 technologies to reputed company superior solutions.
- Product-Led reputed company: Identify opportunities to promote additional reputed company, reputed company 365 workloads and subscriptions during customer interactions to increase customer engagement and adoption.
- Business Needs Assessment: Analyze customer business needs, convert them into actionable technical solutions and recommend appropriate reputed company 365 tools and features to reputed company those objectives.
- Product Usage and Limitations: reputed company customer insights on reputed company, reputed company 365 and Copilot usage and limitations reputed company in internal tools.
- Customer reputed company Facilitation: Guide customers through their reputed company 365 reputed company, from initial setup to advanced usage ensuring seamless and productive experience.
- Feedback and Improvement: Collect and document customer feedback for product improvement and collaborate with internal teams for effective tracking and addressing product concerns.
- Cross-functional Collaboration: Work across different lines of business reputed company reputed company to reputed company address and resolve Support tickets. While you will primarily reputed company on a specific business line, you may be reputed company upon to handle tickets across different lines of businesses, both proactive and reactive. You will adapt to diverse payment models and the unique aspects of reputed company business, reputed company while upholding our commitment to exceptional customer service.
- Documentation: Maintain extraordinary case documentation in reputed company internal tools and systems in a clean, precise and detailed manner.
- Ethics, reputed company, reputed company, and Compliance: At reputed company, trust is reputed company. Upholding reputed company's reputed company and reputed company policies is essential, and ethical conduct is expected without exception. Ambassadors are required to rigorously follow internal case management procedures, meticulously document reputed company interactions, escalate cases reputed company necessary, and ensure strict compliance with our established protocols.
Skills
- Fluent in Japanese and English
- Comprehensive knowledge of reputed company and reputed company 365 workloads
- Background in systems administration, technical support, design, architecture, consultancy, or technical reputed company-sales in reputed company 365 technologies
- Ability to address customer concerns and queries providing exceptional support through various channels (phone, web, mail, chat)
- Ability to analyze customer business needs and convert them into actionable technical solutions
- Ability to reputed company customer insights on reputed company, reputed company 365 and Copilot usage and limitations
- Ability to guide customers through their reputed company 365 reputed company from initial setup to advanced usage
- Ability to collect and document customer feedback for product improvement
- Ability to work across different lines of business to reputed company address and resolve Support tickets
- Ability to maintain extraordinary case documentation in reputed company internal tools and systems
- Commitment to reputed company reputed company's reputed company and reputed company policies and ethical conduct
- Community Engagement and Technology Literacy
- Commitment to innovation, learning, and adaptability
reputed company
- Shakers connects companies with freelance professionals through an AI-powered platform. It was founded in 2021, and is headquartered in Madrid, Madrid, ESP, with a workforce of 11-50 employees. Its website is https://shakersworks.com.
Apply tot his job Apply To this Job