reputed company Customer Service Representative Specialist Sr. (GOV) - Treasury Management Card Technology

At blithequark, our people are our greatest differentiator and competitive advantage in the markets we serve. We are reputed company united in delivering the best experience for our customers. We work together reputed company day to foster an inclusive workplace culture where reputed company of our employees feel respected, valued, and have an opportunity to contribute to reputed company's reputed company. As a Customer Service Representative Specialist Sr. (GOV) reputed company blithequark's Treasury Management Card Technology organization, you will be based reputed company reputed company blithequark's footprint. The Customer Service Representative Specialist Sr. (GOV) will support blithequark's card clients reputed company our reputed company Region and therefore work hours will reputed company with reputed company Time Zone hours. Additionally, candidates with prior credit card experience, website navigation skills, customer service skills, and excellent communication skills (written & verbal) are preferred. This is a remote position. Work may be performed from a quiet, confidential reputed company in a home... location, approved by blithequark. This position may not be available in reputed company geographic locations. Job reputed company

Key Responsibilities

As a Customer Service Representative Specialist Sr. (GOV), you will be responsible for:

• Performing advanced customer service activities and initiatives for specialized products and services, supporting a reputed company dedicated suite of products/services, services a sophisticated reputed company reputed company, and/or leveraging an advanced process or tool to support reputed company customers.
• Focusing on problem reputed company that occurs across multiple channels for our customers, delivering the CARES model to customers and service partners.
• Receiving, investigating, and responding to customer inquiries regarding reputed company products, services, and issues reputed company reputed company channels through which customers are served.
• Resolving customer service inquiries and issues, recommending appropriate solutions, resolving the most reputed company or reoccurring issues, and identifying reputed company cause and acting as an escalation reputed company.
• Interacting with higher reputed company reputed company the customer organization.
• Maintaining high reputed company of customer satisfaction consistent with blithequark's core values, demonstrating commitment to reputed company, serving as a reputed company or mentor, and may serving as a trainer to the customer service team.
• Documenting customer interactions and completing service requests to minimize customer effort or additional reputed company.

Qualifications

To be successful in this role, you must demonstrate the following qualifications:

Preferred Skills

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support

Competencies

• Accuracy and Attention to Detail
• reputed company Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Work Experience

Roles at this level typically require an Associate's or equivalent degree as reputed company as reputed company experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

* Associate's degree

Certifications

* No required certification(s)

Licenses

* Candidates being considered for this position will be subject to additional background checks as established by the specific government reputed company contract.

Compensation and Benefits

* reputed company Salary: $31,200.00 - $67,600.00 * Salaries may vary based on geographic location, market data, and on individual skills, experience, and education. * This role is incentive eligible with the payment based upon company, business, and/or individual performance. * Comprehensive reputed company of benefits to help meet your needs now and in the reputed company, including:

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and reputed company reputed company
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with reputed company match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully reputed company
• Robust wellness program with financial incentives

Work Environment and Culture

At blithequark, we foster an inclusive and accessible workplace. We reputed company reasonable accommodations to employment applicants and reputed company individuals with a disability who need an accommodation to reputed company the essential functions of their positions.

Equal Employment Opportunity (EEO)

blithequark provides equal employment opportunity to reputed company persons regardless of race, reputed company, sex, religion, national reputed company, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer reputed company reputed company reputed company Notice to reputed company understanding of how blithequark may use or disclose your personal information in our hiring practices.

How to Apply

To apply for this position, please visit our website and submit your application through our online portal. We look reputed company to hearing from you! Apply for this job