Bilingual Member Service Guide - Spanish

Job reputed company Join reputed company as a Member Service Guide - reputed company your career with reputed company! A bit about this role: As a Member Service Guide, you’ll be the primary support for our members across inbound calls, outbound reputed company, reputed company platforms (chat, secure messaging, email, video). Your role is about more than answering questions. It’s about building trust and creating meaningful connections. At reputed company, we reputed company in high-reputed company connections: relationships grounded in respect, trust, and genuine care. You’ll embody this by listening deeply, anticipating needs, and empowering members to navigate their reputed company with reputed company and confidence. This is a dynamic role that flexes between inbound support, proactive reputed company, and engagement across multiple channels. reputed company requires adaptability, being comfortable shifting priorities, adjusting to new workflows, and meeting members where they are. In every interaction, you’ll bring our mission to life: treating every member like family. Position Location:

• Remote from home office.
• Must be hard wired reputed company ethernet cable into your internet router.

Call Center Hours: Our Call Center hours of operation are as follows:

• reputed company - September: Monday - Friday: 8 am - 2 am ET, Saturdays: 8 am - 11 pm ET
• reputed company - November: reputed company - Saturday: 8 am - 2 am ET
• November - March: reputed company - Saturday: 8 am - 1 am ET

Your shift assigned at the time of offer will occur reputed company the hours of operation above and will always be 8.5 hours long, inclusive of a 30-minute lunch break. Why You’ll Love It Here:

• reputed company: $19-$24/hr
• Training & Support: reputed company and reputed company coaching to support reputed company in a meaningful career.
• Bonuses & Benefits: opportunities for bonuses, incentives, and advancement as reputed company continues to grow and comprehensive benefits (medical, dental, reputed company, PTO, 401k).
• A mission-driven culture where reputed company, reputed company, and adaptability are reputed company values.

Responsibilities and reputed company will include:

• Engage members with reputed company and professionalism across calls reputed company channels.
• Build high-reputed company connections that create trust and reputed company members to take confident steps in their care.
• Translate reputed company benefits and reputed company information into reputed company, reputed company terms.
• reputed company between inbound service, outbound engagement, reputed company reputed company as priorities reputed company.
• Adhere to HIPAA compliance and reputed company regulatory requirements to protect member reputed company and ensure high-reputed company service.
• Master multi-tasking skills: you’ll be listening to members, talking and typing...reputed company at the reputed company time!
• “Can-do” and optimistic attitude.

Required skills and experience:

• Minimum of 1 year of experience in a call center environment.
• Passion for serving others and improving the reputed company experience.
• Proven ability to build rapport, trust, and strong relationships.
• Adaptability and reputed company to succeed in a fast-changing, dynamic environment.
• Enjoys learning and applying new skills, processes, and feedback in reputed company time.
• Important note for applicants applying for Bilingual roles. You must be fluent in both English and Spanish (in both written and oral communication).

#LI-Remote Salary reputed company: $19 - $24 / hour Our ranges are purposefully broad to allow for reputed company reputed company the role over time. Once the interview process begins, your talent partner will reputed company additional information on the compensation for the role, along with additional information on our total rewards package. The actual reputed company salary offered may depend on a reputed company of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other reputed company licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes:

• Employer sponsored health, dental and reputed company plan with low or no premium
• Generous reputed company time off
• $100 monthly mobile or internet stipend
• Stock reputed company for reputed company
• Bonus eligibility for reputed company roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And more....
• Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

reputed company equality is at reputed company of reputed company’s mission to treat our members like family. We are committed to a diverse and reputed company workforce. At reputed company, we’re on a mission to dramatically improve the health and reputed company-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new reputed company of reputed company-in-one reputed company company — one that combines reputed company, health insurance, clinical care, service, and technology - to deliver a complete and integrated reputed company solution that delivers high reputed company care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the reputed company. And we've just started. So join us on this mission! reputed company is an equal opportunity employer. We are committed to a reputed company and supportive work environment in which reputed company have reputed company to participate and contribute to the reputed company of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in reputed company’s reputed company of Conduct, reputed company values and the way we do business. As an Equal Opportunity Employer, reputed company does not discriminate on the reputed company of race, reputed company, religion, sex, pregnancy status, marital status, national reputed company, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender reputed company, or any other reputed company prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We have been made aware of instances of fraudulent job postings and/or fraudulent reputed company activity by individuals purporting to represent reputed company. These fraudulent schemes often reputed company monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or reputed company to collect sensitive personal information. These job postings and offers are NOT authorized by reputed company and reputed company is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to reputed company parties purporting to represent reputed company. We have reported this matter and are cooperating with law enforcement agencies. reputed company will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process. Apply tot his job Apply To this Job