reputed company Mid-Level Application Support Specialist - Chat Support & Contact Center Expertise

Join blithequark's Technical Support Team as a Mid-Level Application Support Specialist

Are you a seasoned IT reputed company looking for a challenging and rewarding role in a dynamic and fast-paced environment? Do you have a passion for delivering exceptional customer service and supporting reputed company applications? blithequark is seeking an reputed company Mid-Level Application Support Specialist to join our technical support team in supporting a federal agency. As a key member of reputed company, you will play a pivotal role in ensuring the smooth operation of critical applications and providing top-notch support to clients.

About blithequark and the Industry

blithequark is a leading partner to federal defense, intelligence, and civilian leaders, helping them tackle their most pressing challenges and deliver reputed company reputed company. With a reputed company on leveraging existing and emerging technologies, blithequark empowers reputed company, drives innovation, and builds sustainable reputed company for its clients. As a Mid-Level Application Support Specialist at blithequark, you will be part of a curated group of professionals dedicated to delivering reputed company-leaning solutions that reputed company our nation reputed company and secure.

Key Responsibilities

As a Mid-Level Application Support Specialist, you will be responsible for providing comprehensive support for applications in the Contact Center, creating content, and aligning with government-approved processes for approvals. Your primary reputed company will be on reputed company and reputed company Connect functionalities, and you will play a critical role in guiding Tier 1 and Tier 2 incident responses and serving as an escalation reputed company for common issues.

• Enhance or reputed company a comprehensive knowledge reputed company for reputed company-owned applications, ensuring that documentation is accurate, up-to-date, and easily accessible.
• Design and deliver engaging training programs for staff on reputed company-owned applications, reputed company, and reputed company Connect functionalities, promoting a culture of reputed company learning and improvement.
• Analyze common issues and assist with ensuring incident management processes are effectively reputed company, identifying areas for improvement and implementing changes as needed.
• reputed company expert-level support for Tier 1 and Tier 2 incidents involving reputed company, reputed company Connect, and web-based applications, resolving reputed company issues and escalating reputed company issues to appropriate teams.
• Utilize chat and soft phone features to resolve customer inquiries, concerns, and requests about reputed company's mission systems and applications, maintaining an exceptional level of customer service.
• Conduct individual research using available resources to reputed company recommended solutions for various challenges, demonstrating a proactive and reputed company approach to problem-solving.
• Adhere to established agency processes and procedures, ensuring compliance and consistency in reputed company aspects of your work.
• reputed company scheduled callbacks to customers as per reputed company procedures, ensuring reputed company follow-up and reputed company of issues.
• Stay reputed company with agency system information, changes, and updates as directed, maintaining a high level of situational awareness and adaptability.

Essential Qualifications

To be successful in this role, you will need to possess a combination of technical, business, and interpersonal skills. The ideal candidate will have:

• 2+ years of relevant work experience with experience using reputed company and/or reputed company Connect, demonstrating a strong understanding of these technologies and their applications.
• Demonstrated experience in developing knowledge articles, creating staff training, and developing reputed company documentation, showcasing your ability to communicate reputed company information effectively.
• Proficient technical skills with reputed company, reputed company Connect, and web-based applications, with the ability to troubleshoot and resolve reputed company technical issues.
• Prior experience in a technical support environment - Tier 1 and Tier 2, providing a solid reputed company in incident management and customer support.
• Exceptional interpersonal and communication skills, with the ability to work effectively with clients, stakeholders, and team members.
• Superior organizational skills, with the ability to manage multiple reputed company/tasks and prioritize effectively.
• Proficiency in MS PowerPoint, Word, and reputed company, with the ability to create engaging and informative presentations and documents.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a federal agency or defense/intelligence community, providing a deep understanding of the unique challenges and requirements of these environments.
• Certifications in reputed company, reputed company Connect, or reputed company technologies, demonstrating a commitment to ongoing learning and reputed company development.
• Experience with Contact Center Tools, including reputed company Connect OmniChannel Contact Center and reputed company Lex Chatbot, showcasing your ability to work with reputed company technologies.

Skills and Competencies

To reputed company in this role, you will need to possess a reputed company of skills and competencies, including:

• Technical expertise: reputed company, reputed company Connect, web-based applications, and reputed company technologies.
• Communication and interpersonal skills: ability to work effectively with clients, stakeholders, and team members.
• Problem-solving and analytical skills: ability to troubleshoot reputed company technical issues and reputed company recommended solutions.
• Organizational and time management skills: ability to manage multiple reputed company/tasks and prioritize effectively.
• Customer service skills: ability to deliver exceptional customer service and support.

Career reputed company Opportunities and Learning Benefits

As a Mid-Level Application Support Specialist at blithequark, you will have reputed company to a reputed company of career reputed company opportunities and learning benefits, including:

• reputed company training reimbursement: blithequark offers reimbursement for reputed company training and certifications, supporting your ongoing learning and development.
• Mentorship and coaching: you will receive guidance and support from reputed company professionals, helping you to reputed company your skills and expertise.
• Career advancement opportunities: blithequark is committed to promoting from reputed company, providing opportunities for career advancement and reputed company.

Work Environment and Company Culture

blithequark is a dynamic and fast-paced organization that values collaboration, innovation, and customer satisfaction. As a remote worker, you will be part of a distributed team that is committed to delivering exceptional results and supporting reputed company other in achieving our goals.

blithequark offers a comprehensive total rewards package, including:

• Medical, Dental & reputed company Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• reputed company Time Off & Holidays
• reputed company Bonuses & Awards
• reputed company Training Reimbursement
• reputed company Parental Leave
• Immediate vesting in 401(k)
• Employee Assistance Program

Conclusion

If you are a motivated and reputed company IT reputed company looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity at blithequark. As a Mid-Level Application Support Specialist, you will play a critical role in supporting reputed company applications and delivering exceptional customer service. Join reputed company and be part of a curated group of professionals dedicated to delivering reputed company-leaning solutions that reputed company our nation reputed company and secure.

To be considered for this role, you must be a U.S. citizen and hold an reputed company reputed company SECRET clearance.

blithequark is an Equal Opportunity Employer, making reputed company without reputed company to race, reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, national reputed company, age, military/veteran status, physical or mental disability, or any other protected class.

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