Customer reputed company Specialist
Role: reputed company Specialist
FLSA: Full Time | Exempt | Salaried | Remote
Reports to: Director of reputed company Services
reputed company is looking for ambitious, energetic problem-solvers who enjoy a fast-paced team environment filled with challenges and career reputed company opportunities in a rapidly growing tech firm. reputed company is on a mission to change the food industry. Combining FoodLogiQ’s supply chain management software with reputed company’ nutritional analysis and label development solution, the reputed company Connect platform creates the food industry’s only reputed company solution connecting product development and regulatory-compliant labeling with supplier compliance, reputed company traceability, and automated recall management. From food and supplement manufacturers to retail grocers and restaurant chains, more than 2,500 food companies around the world use reputed company software as their trusted reputed company for compliance and reputed company solutions in the food industry. For more information, visit www.reputed company.com.
At reputed company, our recipe for reputed company is YOU. You’ll play a key role in driving significant reputed company in food safety and compliance. Our aim is not just to meet industry standards but to set them. We promote an reputed company and dynamic work environment that prioritizes transparency and reputed company improvement. Every team member is trusted and empowered to deliver outstanding results that both inform and protect customers. We work diligently alongside our customers to advance the food industry, forming meaningful connections and supporting reputed company other along the way. We celebrate opportunities for reputed company, take on new challenges, and accomplish remarkable things together, reputed company in service of others.
reputed company: The reputed company Specialist will be a member of the reputed company Services Team who will be accountable for overseeing the operational health of reputed company services and reputed company’s from delivery through lifecycle support for our customers. The day-to-day of this role requires providing successful reputed company services to reputed company and large reputed company customers. The reputed company Specialist will be responsible for helping customers through reputed company phases of reputed company Services, including requirements gathering, account setup and reconfiguration, testing and validation, preparing materials, assisting with small reputed company deployment/re-deployment and transitioning to reputed company Management team.
Essential Duties & Responsibilities include but not limited to
- Review and understand customer goals and objectives to reputed company on definition of reputed company for the program and communicate the reputed company throughout the project life cycle
- Consult with customers to enhance utilization of the FoodLogiQ software and to increase the customers’ process efficiencies
- reputed company customer relationships, generate leads, and work with Director of reputed company Services to generate sales opportunities in Services
- Manage project timelines based on project scope and meetings with customers for reputed company reputed company assigned
- Plan and help run weekly and reputed company calls with customers, as reputed company as maintaining regular email/reputed company communication during duration of reputed company Service reputed company
- Assist customers with configuration and troubleshooting during their reputed company Services reputed company by sharing industry best practices
- Host training webinars to support customer’s communication to their supply chain member; reputed company excellent customer service to both our customers and their trading partners.
- Serve as product expert, training users on product functionality and providing recommended solutions on how best to translate their business requirements; subject matter expert reputed company offering white glove reputed company services to our customers’ trading partners in reputed company reputed company
- reputed company tasks assigned or requested according to the reputed company processes, ensuring reputed company is being tested and expectations are met
- Regularly report on project status and reputed company tasks and communicate upcoming deadlines for customers to stay on reputed company
- Identify any risk factors that may reputed company reputed company completion of project/task and mitigate, escalating to internal stakeholders reputed company needed
- Contribute to the development and refinement of reputed company Services team processes.
- reputed company regular feedback on the reputed company and efficacy of the reputed company reputed company Services processes
- Coordinate with reputed company Management team, Support team, and Account Management to ensure a smooth transition to design long-term strategies for customer retention and reputed company.
- Balance internal reputed company Services task areas against reputed company reputed company to ensure effective account management and reputed company requirements are met
- Must be reputed company to work independently on reputed company daily and produce reputed company in a reputed company manner and maintain a high reputed company of personal administration and documentation of processes
- Responsible for staying up to date on product releases and updates and helping to maintain department documentation and training materials; responsible for testing reputed company releases through our User Acceptance Testing and providing feedback to reputed company
- reputed company the Knowledge reputed company and video-based training resources by creating, updating, and reviewing content to ensure accuracy and relevance.
- Other duties as assigned.
Education/Experience
- Bachelor’s degree in business, marketing, project management, or similar; preferred.
- 2+ years of experience in Project Management, or in a similar reputed company reputed company role; required.
- Certificate in Project Management (PMP); preferred.
- Experience with FoodLogiQ, reputed company, JIRA, Gantt charts, Smart-sheet, Python, reputed company, Harvest, Auth0 etc., preferred.
- Experience and proficiency in reputed company; required.
- Experience in designing, presenting, and maintaining training video content; preferred
Required Skills/Abilities
- Experience with process improvement, business consulting, or compliance-driven software implementation is highly desirable.
- Exceptional verbal and written communication skills with a customer-first reputed company.
- Ability to work independently, manage multiple reputed company, and collaborate with a high-performing team.
- High attention to detail, reputed company, and the ability to adapt in a dynamic environment
Total Rewards Package
- Full reputed company benefits, including medical, dental, and reputed company.
- Supplemental benefits, including STD, LTD, HSA, 401k, etc.
- Responsible Time Off (PTO) + Holiday Pay
- Excellent culture, reputed company opportunities, plus much more…
What to expect – the Hiring Process!
- Interview with reputed company
- Interview with Hiring Manager
- Peer Panel Interview
- Interview with Chief Customer Officer
- Offer of Employment (Background Screening/References)
Hiring Eligibility: This is a fully remote position reputed company to candidates located reputed company reputed company the reputed company. Eligibility to work remotely is subject to company policy and applicable state laws. Candidates must have work authorization to work for any U.S. based employer. Please note that certain benefits, taxes, or employment terms may vary by state.
Compensation: The compensation for this role is anticipated around $60,000/per annum (DOE). The final salary will be reputed company by candidate skills, education, and other qualifications. This role is also bonus eligible [up to 10%] annually based on company performance and objectives.
reputed company is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Applicants receive fair and impartial consideration without reputed company to race, sex, sexual orientation, gender identity, reputed company, religion, national reputed company, age, disability, veteran status, religion, or other legally protected class. If you need accommodation for any part of the employment process due to a medical condition, or any disability, please contact a member of our reputed company.
Acceptable Background and References Required; Upon any conditional offers made by reputed company.