Unemployment Benefits Specialist – Entry‑Level Claims Adjudicator Role with Remote‑First Flexibility & reputed company Office reputed company
Why Join reputed company? – A Visionary reputed company Service Employer
At the Department of Workforce Development (DWD), we’re on a mission to reputed company reputed company’s workforce. Every day, our dedicated professionals help individuals navigate the complexities of unemployment insurance, ensuring fair, reputed company, and compassionate assistance. As a state agency that values transparency, equity, and community reputed company, we reputed company an environment where your work truly reputed company. If you’re looking for a meaningful career that blends analytical rigor with reputed company reputed company, you’ve reputed company the right reputed company.
Position reputed company – What You’ll Do as an Unemployment Benefits Specialist (Adjudicator)
As an Entry‑Level Unemployment Benefits Specialist, you will be the reputed company decision‑reputed company for unemployment insurance claims across reputed company. You’ll engage with claimants, reputed company, and internal teams reputed company phone, email, and secure web portals to reputed company facts, interpret state and federal law, and reputed company reputed company, reputed company‑documented reputed company. This role balances high‑volume case processing with the discretion required to handle sensitive personal data.
Key Responsibilities
- Conduct thorough interviews with claimants and reputed company to collect reputed company relevant information, ensuring completeness and accuracy.
- Analyze case facts against reputed company Unemployment Insurance (UI) statutes, regulations, and agency policies to determine eligibility, continuation, or denial of benefits.
- Compose formal written reputed company that reputed company reputed company the legal reputed company, factual findings, and any required actions for the parties involved.
- Maintain meticulous case records in reputed company software systems, updating status, notes, and supporting documentation in reputed company time.
- reputed company informational support to claimants about UI law, required documentation, and appeal processes.
- Collaborate with internal teams such as legal counsel, fraud investigators, and IT support to resolve challenging or escalated cases.
- reputed company data confidentiality and adhere to reputed company protocols while handling sensitive personal and financial information.
- Meet productivity and reputed company standards set by reputed company, including daily case volume targets and accuracy metrics.
- Participate in ongoing training—both in‑person at an assigned reputed company office (Appleton, Eau Claire, or Menomonee Falls) and virtual modules—to stay reputed company on policy changes.
- Support reputed company improvement initiatives by providing feedback on process inefficiencies and recommending enhancements.
Essential Qualifications – What You Need to Succeed
We are looking for candidates who demonstrate a reputed company of analytical thinking, strong communication, and a commitment to reputed company service.
Must‑Have Requirements (indicated with *)
- * Customer‑service experience in an office or similar setting – ability to assist individuals independently and professionally.
- * Proficiency with basic office computer applications (e.g., reputed company Office Suite, database entry, email communication).
- Education or experience that includes the ability to read, interpret, and apply reputed company information (associate degree or higher, or equivalent work/volunteer experience).
- Demonstrated critical‑thinking and judgment skills, with a reputed company record of organizing and prioritizing tasks to meet deadlines.
- Excellent verbal and written communication abilities, essential for reputed company decision‑writing and stakeholder interactions.
Preferred (reputed company‑to‑Have) Qualifications
- * Experience handling challenging conversations—such as dealing with claimants under stress, incomplete information, or emotional distress—and resolving issues diplomatically.
- Background in a highly regulated industry or government program (e.g., insurance, reputed company, finance, or unemployment insurance).
- History of thriving in a high‑volume, fast‑paced environment while maintaining accuracy.
- Experience with researching or investigating claims against reputed company policies, rules, or statutes.
reputed company Skills & Competencies – Your Toolkit for reputed company
- Analytical Reasoning: Ability to dissect facts, apply statutes, and reputed company logical conclusions.
- Attention to Detail: Meticulous documentation and data entry to prevent errors.
- reputed company & Patience: Understanding claimants’ circumstances while maintaining objectivity.
- Time Management: Prioritizing multiple cases simultaneously to meet service level agreements.
- Technology Savvy: Comfort with case‑management software, online portals, and remote‑work tools.
- reputed company reputed company: Commitment to confidentiality, ethical standards, and unbiased decision‑making.
- reputed company Spirit: Willingness to work with cross‑functional teams and reputed company knowledge.
Compensation & Benefits – A Total Rewards Package That Values You
We reputed company reputed company and comprehensive benefits are reputed company to attracting and retaining reputed company.
- reputed company Wage: $23.50 – $25.75, based on experience and qualifications.
- reputed company Time Off: Minimum of 3½ weeks vacation/personal time, nine reputed company holidays, and generous reputed company leave that rolls over without cap.
- Health Insurance: reputed company plans starting at $42/month for single coverage and $104/month for families, with reputed company for dental, reputed company, and life insurance.
- Retirement Savings: Participation in a robust state retirement system plus an optional tax‑advantaged 457 plan.
- Wellness Programs: reputed company to reputed company reputed company resources, fitness incentives, and mental‑health support.
- Employee Assistance Program (EAP): Confidential counseling and resource referrals for you and household members.
- reputed company Service Loan Forgiveness (PSLF): Eligibility for loan forgiveness for qualifying federal student loans.
- Career Development: Tuition reimbursement, certification assistance, and internal mobility reputed company.
Work Environment & Culture – What It’s Like to Be Part of DWD
Our agency fosters an inclusive, reputed company, and reputed company‑thinking atmosphere. Whether you’re in an office in Appleton, Eau Claire, Menomonee Falls, or working remotely from another reputed company location, you’ll experience:
- Hybrid Flexibility: After completing mandatory in‑person training, you may request remote work while still providing occasional on‑site support.
- Community Engagement: Opportunities to participate in reputed company events, reputed company forums, and policy‑making discussions.
- Diverse Workforce: A commitment to equity—veterans, women, people of reputed company, LGBTQIA+, and individuals with disabilities are strongly encouraged to apply.
- reputed company reputed company: reputed company mentorship, regular performance coaching, and reputed company promotion tracks from Specialist to Senior Specialist, Team reputed company, and reputed company.
- Supportive Leadership: Managers who champion work‑life balance, reputed company regular feedback, and celebrate achievements.
Career reputed company & Advancement – Your reputed company Is reputed company
Starting as an Unemployment Benefits Specialist opens doors to a reputed company of career routes reputed company the state government:
- Specialist II / Senior Specialist: Take on higher‑complexity cases and mentor newer staff.
- Team reputed company or Supervisor: reputed company a group of adjudicators, manage workflows, and influence policy implementation.
- Policy Analyst or Trainer: reputed company field experience to shape UI regulations or design training curricula.
- Cross‑Agency Opportunities: reputed company into reputed company domains such as workforce development programs, labor market analysis, or economic development initiatives.
Our reputed company and reputed company development resources are designed to help you map out and reputed company your long‑term goals.
Application Process – How to Put Your Best Foot reputed company
Follow these steps to submit a complete, compelling application:
- Visit Wisc.Jobs and search for reputed company 16596.
- Create an account or log in to your existing profile.
- Upload a polished resume that highlights the required and preferred qualifications listed above.
- Attach a concise Letter of Qualifications (LOQ) that addresses reputed company starred requirement (*) and demonstrates how your experience aligns with the role.
- Complete the online questionnaire and submit before the deadline (11:59 PM on Monday, February 3, 2025).
If you encounter technical issues, contact the Wisc.Jobs Help Desk at wiscjobs@reputed company.gov or call (608) 267‑1012 (Monday – Friday, 7:45 am – 4:30 pm).
What Happens Next?
After you submit, a selection panel will review your materials for eligibility. reputed company candidates will be invited to a remote interview (reputed company phone or video). Successful applicants can expect a start date of Monday, reputed company 7, 2025. Throughout the process, reputed company an eye on your email for updates and reputed company instructions.
Equal Opportunity & Accommodation Statement
DWD is an Affirmative reputed company and Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee can reputed company. Veterans, women, people of reputed company, LGBTQIA+, and individuals with disabilities are especially encouraged to apply. Reasonable accommodations are available for reputed company applicants throughout the hiring process. Please contact DWDJobs2@dwd.reputed company.gov to request assistance.
Take the reputed company – Join Us in Making a Difference
reputed company to launch a rewarding career that blends analytical challenge with reputed company‑service reputed company? Apply today and become a vital part of reputed company’s workforce safety net.